Extended Stay America - San Jose - Sunnyvale

Anonymous 

on Expedia

9 years ago

Mehhh... The only good thing about this hotel was that it was relatively close to where I needed to be for a couple of days of meetings. The room was old, dated and smelly. The staff was fine - strait-forward, but far from friendly. Very limited hotel amenities (for example, no ice anywhere...). And the "continental breakfast" amounted to a granola bar and a cup of coffee. Not much to praise here. 

Anonymous 

on Expedia

9 years ago

Did not even have plastic cups in the bathroom, let alone a water glass... 

Chelsea 

on Expedia

9 years ago

Filthy hotel Unfortunately I booked a hotel last minute to stay after the Beyoncé concert and all that was available was this hotel. The hotel decor and furniture is antiquated and the rooms smell musty. There was no hand soap in the bathroom so I used shampoo to wash my hands. But the worst part was I woke up to a cockroach crawling on my neck. Half asleep, I had squished it in my hand and was completely disgusted after I realized what happened. I immediately packed my things and headed to the front desk where I was told th... read more

JOE 

on Expedia

9 years ago

Out of the way & disappointing, They charged extra for daily service. Clean towels, cleaning room, making bed up. No ground floor room available, no elevator to take luggage up to room. inconveient stair ways. 

Maddie 

on Expedia

9 years ago

Doable for a night Room was good enough for our short one night stay. Our toilet was running when we arrived, but when we let the front desk know this was an issue, nothing happened and our toilet was never fixed. It was not able to be flushed in that state, so we essentially had no bathroom the whole time we were there. The day we checked out we let the new desk manager know of our situation, and he offered to refund us what we paid. He said we needed to contact Expedia and they'd help with the refund process. When we did, ... read more

Anonymous 

on Expedia

9 years ago

Better off staying at motel 6 Very dirty carpet, pee on the toilet seat upon arrival, crumbs in the cupboards, hair all over the shower wall and in the freezer!?, room started with just enough toilet paper we had to ask for more. We felt like we should have been wearing tyvec suits. Other than the room being extremely disgusting and not cleaned at all, the location was nice and the staff was OK .would not stay there again due to filth. 

Expedia 

on Expedia

9 years ago

Service was awful. Room service is once a week. Towels are limited. Management is even worse. I called the owner of the hotel and he had the audacity to hang up on me. Wouldn't really recommend this hotel to anyone. 

Anonymous 

on Expedia

9 years ago

"Very dirty" Terrible very dirty rooms!! Smelly!