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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to Levis Stadium Last minute Super Bowl trip left few options nearby. The price was reasonable and the room was just OK. Had to ask for an extra roll of toilet tissue and there were no kitchen supplies or dishes despite lots of empty cabinets.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. Still, I am glad to read that you enjoyed our convenient location and reasonable rates. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended St... read more
Ne respecte pas ses engagements L'hotel est plutot bien placé par rapport aux autoroutes. Le wifi est execrable! Heureusement qu'il y a AMC pour la télé! Le personnel fait tout pour éviter le ménage: c'est une fois par semaine, et les 2 fois ils ont sauté mon tour. J'ai du aller à l'accueil pour demander à ce que mes draps soient changés la première fois. La seconde c'était la veille de mon départ... donc j'ai du dormir dans des draps qui avaient 7 jours! Même si le prix est compétitif, pour moi il y a un engagement et un co... read more
Minimal Comfort The heater didn't work, and management knew before it was rented, only offer was two extra blankets, $100 deposit was taken because they said I made the reservations through Travelocity and not through them, money still not returned.
MAJOR FAIL: Travelocity and Extended Stay America I made my reservation through Travelocity, and received an email that clearly stated "CONFIRMED -- no need to call to confirm your reservation" or words to that effect. After a cross-country flight, I arrived to check in at 9 PM only to be told by the (very kind and polite) desk clerk that they had no reservation for me. She checked further and found out that due to a "new company policy" my reservation was cancelled when I had not checked in by 6 PM. They offered me a differ... read more
Too pricy for the service Wouldn't recommend for business stay, didn't like the hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst place to stay. Cockroaches alert. This stay was horrible. Got locked out of the room multiple times as the key would just stop working at random times, cockroaches in the kitchen in the middle of the night. We got a half used toilet paper. Kitchen cabinets were dirty with sticky red and yellow residue. Smokers all over the place even in supposed to be "non smoking areas". Will never come back to this place and I suggest that you do not either. I have seen cheap motel 6 looking better than this place.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.