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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too pricy for the service Wouldn't recommend for business stay, didn't like the hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst place to stay. Cockroaches alert. This stay was horrible. Got locked out of the room multiple times as the key would just stop working at random times, cockroaches in the kitchen in the middle of the night. We got a half used toilet paper. Kitchen cabinets were dirty with sticky red and yellow residue. Smokers all over the place even in supposed to be "non smoking areas". Will never come back to this place and I suggest that you do not either. I have seen cheap motel 6 looking better than this place.
Unacceptable. Room 267. 2 nights, September 2015. This room has a window that cannot be opened. The only ventilation options are: Keep the door open (No thanks), or use the AC. The AC unit is wall mounted, near the ceiling, & is remote control operated. Within 10 minutes of first entering the room & powering on the AC, it began to rapidly leak water all over the carpet. I contacted the desk and soon a clerk & another person, whom I was told was the hotel manager, came up. The clerk threw some towels on the carpet & the manag... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to your expectations. I discussed your comments with the team, and we are reviewing our feedback to make sure your experience is not repeated. Thank you again for sharing your comments with us.
Unusually Bad.. compared to stays in the past We've stayed there before, however we did not notice that the carpet was damp until we were going to bed..barefooted and all...or until I was near the closet and felt like a puddle of water and then looking under my feet and see yucky rug fibers on my feet!! Yucky! Called to change room the next day. Left a message with lady. Management would not be in until 9 am. We left at 7 am. Came back and said I should have called.. ridiculous! They said they were completely booked and only... read more
OMG!! IT WAS THE WORST EXPERIENCE OF OUR LIVES OUR STAY AT THAT HOTEL.... THAT HOTEL HAS BUGS AND COCKROACHES AND THE ROOM SMELLED REALLY BAD.ALSO THE REFRIGERATOR WAS NOT WORKING...... BELIEVE ME I NEVER RECOMMEND HAT HOTEL..... IT IS VERY DIRTY....
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will be working with our outside vendor to ensure the mentioned cleanliness issues are eliminated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you w... read more
Terrible Checked in late, staff was unfriendly, which I don't really care too much about, I'm there to sleep not make friends. Once we checked in and were in our room, we were disappointed. The bed was hard as a rock and extremely creaky. Shower rod was loose so the curtain kept sliding open, making a mess. All in all, I'd never recommend this place, it sucked.
Worst hotels ever . Woke up to bed bugs crawling all over my pillows and bed sheets. Terrible experience. Please avoid this hotel at all costs. Had a he'll of a time trying to get my money back. Do youself a favor and go else where . O yea, almost forgot, also a dead cockroach in the kitchen light . Please stay away !!
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.