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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unacceptable. Room 267. 2 nights, September 2015. This room has a window that cannot be opened. The only ventilation options are: Keep the door open (No thanks), or use the AC. The AC unit is wall mounted, near the ceiling, & is remote control operated. Within 10 minutes of first entering the room & powering on the AC, it began to rapidly leak water all over the carpet. I contacted the desk and soon a clerk & another person, whom I was told was the hotel manager, came up. The clerk threw some towels on the carpet & the manag... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to your expectations. I discussed your comments with the team, and we are reviewing our feedback to make sure your experience is not repeated. Thank you again for sharing your comments with us.
Unusually Bad.. compared to stays in the past We've stayed there before, however we did not notice that the carpet was damp until we were going to bed..barefooted and all...or until I was near the closet and felt like a puddle of water and then looking under my feet and see yucky rug fibers on my feet!! Yucky! Called to change room the next day. Left a message with lady. Management would not be in until 9 am. We left at 7 am. Came back and said I should have called.. ridiculous! They said they were completely booked and only... read more
OMG!! IT WAS THE WORST EXPERIENCE OF OUR LIVES OUR STAY AT THAT HOTEL.... THAT HOTEL HAS BUGS AND COCKROACHES AND THE ROOM SMELLED REALLY BAD.ALSO THE REFRIGERATOR WAS NOT WORKING...... BELIEVE ME I NEVER RECOMMEND HAT HOTEL..... IT IS VERY DIRTY....
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will be working with our outside vendor to ensure the mentioned cleanliness issues are eliminated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you w... read more
Terrible Checked in late, staff was unfriendly, which I don't really care too much about, I'm there to sleep not make friends. Once we checked in and were in our room, we were disappointed. The bed was hard as a rock and extremely creaky. Shower rod was loose so the curtain kept sliding open, making a mess. All in all, I'd never recommend this place, it sucked.
Worst hotels ever . Woke up to bed bugs crawling all over my pillows and bed sheets. Terrible experience. Please avoid this hotel at all costs. Had a he'll of a time trying to get my money back. Do youself a favor and go else where . O yea, almost forgot, also a dead cockroach in the kitchen light . Please stay away !!
Not happy with the night lobby person Night lobby guy not friendly and no consideration for late checkout since we check in almost midnight
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our night guest service representative did not attend to your needs in a professional manner. I will meet with the individual, and I will remind him of the importance of customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Air conditioning didn't work, staff not helpful The hotel staff really didn't care, poor service with little ownership experienced by the staff.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that A/C didn't work in your room. Your comments were reviewed by the staff, and we are changing some of the units as we speak. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Cockroaches It was a terrible experience with cockroaches.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about the cleanliness issues you experienced in your room. Your comments were reviewed by the staff and we are taking the necessary steps to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.