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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure hosting your visit, and we hope you will stay with us again the next time you are in the area.
Stayed at this hotel because kitchen & pots n pans are included. Peter at front desk had better stuff to do than give service to guest. Peter didnt want to give me pots n pans so had to go buy my own at target.
Business response:
Dear Ricardo, Thank you for sharing your review and the details surrounding your recent stay. We regret that our staff did not promptly respond to your requests and apologize for the frustration this caused. We appreciate you bringing these issues to our attention, and we will address this right away. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest. Sincerely,Hotel... read more
Animal Friendly & Always Happy to Help Have stayed here several times and is always clean. Front desk people are always very helpful and accommodating. Having a small kitchenette is perfect when needing to stay a few extra days. And we love that it is animal friendly.
No Coffee in room Wish there was a coffee machine in the room.
Business response:
Dear Greg, thank you for being our guest. We are happy to know that your stay was a pleasant one overall. The kitchenware is available at the front desk and delivered to your suite upon request. We are sorry if this was not communicated to you on your arrival. We hope you will make Extended Stay America your choice whenever your travels bring you to this city.Sincerely,Hotel Management
Clean and comfortable. The staff is very accommodating.
the pool was not in service
Business response:
Dear Cristina, we are pleased to know that you enjoyed your stay except for the issue that you couldn't take advantage of the pool. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
Staff was not very friendly but hotel met the needs of our stay
Peter was rude and condescending at the front desk. Not a good person for customer service.
Business response:
Dear John, Thank you for choosing us. We are happy that you enjoyed most of your visit. However, we are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.4 star rating with 2,345 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.