Extended Stay America - San Rafael - Francisco Blvd. East

Danny 

on Expedia

3 years ago

Ummm, questionable service, but you decide We stayed here for 4 nights. When we got there, we had to ask for a coffee maker, which was fine, but we were given 4 industrial sized coffee filters. We had to go buy our own appropriately sized ones. After 2 nights our trash and started getting pretty full. I called the front desk and asked the employee what I should do about the over flowing trash can. His reply, “That’s a great question. I’m just here filling in and I get off in 5 minutes. Ask the maintenance guys. They’ll be he... read more

Robert 

on Expedia

3 years ago

The kitchen and view of the bay was the best. Beds was comfortable and heater was east to use. Maybe you can include more food options for the breakfast 

Anonymous 

on Expedia

3 years ago

Extended Stay A return to ESA for work purposes... Needed a place to stay on a quick notice. Appreciative of the availability of a room, but still find the quality of customer service not up to par. Keep hearing short staffing a problem and new staff not knowledgable. Maybe that's where more"mentoring" is advisable?!! Trying to find a telephone number for corporate office or central reservations is a problem. And being told intern staff will not be helpful is unacceptable. A recent observance of attitudes of staff was noted ... read more

Edgar 

on Expedia

3 years ago

Clean and friendly This hotel was very clean and comfortable. The staff was very friendly and helpful. They gave me tips on restaurants nearby. There's also a Target a few blocks away