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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
breakfast could have been better...
Business response:
Belli, thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects we offer. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Hans, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Easy access the 101 North or South Not much to say. In and out easy parking quiet. It would be nice to have a TV guide.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel, especially with our convenient location. We appreciate your observation and look forward to serving you again soon! Sincerely, Hotel Management
Mini getaway with family The room was clean with a comfortable bed. Close to a shopping center. Friendly staff. The only downfall was that breakfast consisted only of coffee, tea, granola bars and oatmeal.
Business response:
Hilda, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were benefitted with our convenient location and that you liked the service and facilities we offer. We will make a note of your comment as we plan any changes to our complimentary grab-and-go breakfast. Thanks once more, and we look forward to welcoming you again when in the area. Sincerely, Hotel Management
Nice staff but dirty facilities The staff was extremely kind. But the room was worn. Counters broken the curtains tattered & flooring was dirty. Common area downstairs was filthy. My feet stuck to the floor. Grab & go breakfast was pretty sad. It could be a nice place but it needs a deep cleaning & some room repairs.
Business response:
Diana, thank you so much posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our service. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Over lriced The hotel is in need of renovation. They have a kitchen but no coffee machine in the room. They serve coffee at the lobby and I think that they should have some fresh fruits (apple & bananas!. The staff is very friendly and helpful.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
I paid extra for a view. When I arrived, they were all booked. They offered no compensation. I got a view of a garage and a building.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Business response:
Esther, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Not luxurious, but well maintained and convenient Beautiful view! it was relatively comfortable, and very convenient to where we were going. "Breakfast" is mediocre coffee and packaged mini muffins.
Business response:
Maggie, thank you for making Extended Stay America a part of your travel plans. We are glad you had a great stay and that our location was perfect for your needs. We have shared your concerns regarding the breakfast offerings with our Food and Beverage team so that they can step up their game. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.