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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No dishes ? Upon arrival the bed hadn't been made when we got to our room . Had to go to front desk for blankets and comforters and make bed ourselves. We were told they were out of dishes and utensils. All they could give us was 2 plastic cups. What good is a kitchen when there's nothing to cook or eat with.
Business response:
Eric, thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. This is not the type we strive for, so I will personally follow up on your review with my team to ensure this does not happen again. Please give us another chance in the future so that we can make it up to you. Sincerely, General Manager
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Happy Perfect
Business response:
Peter, thank you for staying at Extended Stay America. We are thrilled to read you had a great experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Tops I was very happy
Business response:
Wow - Peter, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Hotel bem localizado, perto perto do Target Excelente lugar para ficar com um custo beneficio bom
Business response:
Renato, thank you for staying at Extended Stay America. We are delighted to read you loved our affordable rates and that our convenient location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, General Manager
basic stay minimal amenities, bed was comfortable, the recliner was a big plus! breakfast very minimal but coffee was good, Good shower.
Business response:
Phyllis, thank you for your feedback about your visit. We are pleased you had an overall nice stay and loved the comfort of our beds. However, we apologize for any miscommunication regarding our in-suite amenities. We will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, General Manager
my bed is very comfortable and I love my room the bathroom was so cute I felt like I was getting ready in my own bathroom at. the manager who runs the place in the front is a wonderful woman and she works very hard to make sure that each guest has exactly what they need. I would never stay at a different Hotel because of how wonderfully I've been treated here I even added more days on to my stay because I didn't want to leave it's a nice place to relax the pool and spa beautiful
Business response:
Steph, thank you for sharing your wonderful comments about Extended Stay America. We are thrilled to read you loved the bathroom of your guest room and were impressed with the service provided by our courteous associates. Your compliments will be shared with the entire team for a job well done. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Not for foodies The room was nice and clean, service was good and location was close to freeway access. Down side was no food located within walking distance and if you moved your car there was a chance you wouldn't have a parking spot when you returned.
Business response:
Thank you for being our guest at Extended Stay America - San Rafael - Francisco Blvd. East. We are pleased to know you were overall satisfied with your stay and that you liked your clean room. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Overpriced Waited for front desk clerk over 10 minutes to arrive to check us in. Hotel parallels freeway so that was our view. No dishes, utensils, cookware in our room or our friends rm....ok for $100 price point but not for $169. No charge for parking....yay!
Business response:
Danielle, thanks for evaluating your stay. We are sorry for the service issues you experienced and our value did not met your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, General Manag... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.