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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nicholas, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
I enjoyed my time to myself with a nice quiet rm The Customer Service Representative at the front counter was very respectful and professional.
Business response:
Thanks for the gracious review. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
I don’t think the hotel should advertise they serve breakfast. They offer oatmeal in a packet and mini muffins in a package. The hotel room does not have any toiletries and the linens did not smell clean.
Business response:
Sydney, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Nice room No vending machines. Minimal breakfast.
Business response:
Thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room. However, we are sorry you weren't satisfied with our breakfast offerings. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Clean, comfortable beds, good coffee
Business response:
Deborah, thanks for the kind review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you experienced a great night’s sleep in your comfy bed. On behalf of the entire team, we thank you for your kind comments and invite you for another outstanding stay with us on a future date. Sincerely, Hotel Management
콘도식 호텔로 장기 투숙에 적합해요. 콘도식 호텔이라 장기 투숙에는 적합한 곳이고 쾌적하고 청결해서 좋아요. 단지 주전자나 식기 등을 따로 빌려야 하는 것이 좀 아쉬었고 조식은 커피와 간단한 스낵류만 있어 아침을 든든히 드시는 분은 좀 싫어하실 수도 있습니다. 그러나 전체적으로 만족스러웠습니다.
Business response:
진호, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are glad you loved the comfort of your clean room and were impressed with service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
disappointing breakfast. No Hot Breakfast, I'm so disappointed. I thought at least there would be a decent cold breakfast and I would get Oj and fruit. All they had were muffins bars coffee tea and oatmeal and Coco. I took the oatmeal back to the room thinking that there would be bowls and cooking utensils in the room no no no, no bowls no cups no eating utensils in the kitchen area so how's that supposed to be an extended stay I have to go out and get bowls and utensils and cooking Ware every time I stay here really? Okay l... read more
Business response:
Dupree, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. Having said that, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Close to where I did business The front desk attendant, Bre, was pleasant and very helpful. She took the time to tell me how best to get to my business location/appointment and I used the information with positive results. Would stay there in the future.
Business response:
Barb, thank you for your kind remarks about your visit to Extended stay America. We are glad to read you were impressed with the proximity to your place and that you liked service offered by Bre. Thanks for choosing us, and we hope to welcome you again when in the area. Sincerely, Hotel Management
Nice area Everything was good. The room had a bad odor they sprayed it down, didn't help. But I like how they had a kitchen so after I cooked the smell was gone!
Business response:
Yume, thanks for being our guest. We are happy to know you had an overall pleasant stay. However, we are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.3 star rating with 2,246 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.