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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jeff, thank you for choosing Extended Stay America - San Rafael - Francisco Blvd. East. Your wonderful rating lets us know that you thoroughly enjoyed your stay with us. We value your business and look forward to welcoming you back soon. Sincerely, General Manager
Extended Stay We checked in late, and left early, so we didn't get to enjoy many of the amenities except a good night's sleep. The hotel does have an inside pool, and workout room. The rooms seem pretty nice, but the front desk gave us a room key card that didn't work, so we had to walk all the way back to the front desk to get a new one. Everything there, including the "public" bathrooms, require a room key to access. The breakfast consists of coffee, a granola bar, and individual packets of Hostess Cupcakes--a strange choi... read more
Business response:
Thank you for being our guest. We are pleased to read you had a pleasant stay with the exception of a few issues. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. We regret if any inconvenience was caused and hope you will consider a return visit. Sincerely, General Manager
Nice room It was great! They upgraded us to a bigger suite.
Business response:
Thank you for being our guest and taking the time to review your experience at Extended Stay America - San Rafael - Francisco Blvd. East. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Decent hotel close to everything In a more industrial area but good for being in San Rafael. Directly across from the water treatment plant so sometimes the odor is pretty bad.
Business response:
Stu, thank you for your visit. We are glad to see you had an overall good stay and that our location was convenient for your needs. However, we regret the inconvenience caused while you were here. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Douglas, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - San Rafael - Francisco Blvd. East. Sincerely, General Manager
The hotel is very close to Golden Gate Bridge. I loved this hotel very much .if there is some hot breakfast will be better.
Business response:
Thank you for choosing to stay at Extended Stay America - San Rafael - Francisco Blvd. East during your visit to the area. We are delighted to read you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Stacy, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - San Rafael - Francisco Blvd. East. Sincerely, General Manager
Clean and convenient The hotel was easy to find, nothing fancy but was clean. The breakfast was coffee, tea, muffin and granola bar.
Business response:
Beth, thank you for including Extended Stay America - San Rafael - Francisco Blvd. East in your travel plans. It’s nice to know you had an enjoyable stay and that you were impressed with our convenient location and the value we offer. We have also taken a note of your comments in regard to our breakfast choices as we plan any changes to our future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
We had an issue with the rooms but Hotels.com and Extended Stay were accommodating. The floor we were on had a terrible smell of urine from the dogs or cats that stay there. It was a little frustrating having to ask for towels, pillows and blankets and having to wait for them not having a surplus available on hand if needed. The staff was very friendly and helpful.
Business response:
Thank you for being a guest at our hotel. Although you liked the service provided by our staff, We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We do have suites which are designated for pets to minimize allergy issues for other guests, there are times we need to place a guest ... read more
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.