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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Value, Clean and Quiet I really enjoyed my stay. My only disappointment was that I wasn't told about dishes, eating utensils, glasses, and cups being available on request, although there was a sign at the check-in desk. Just a mishap I believe because I checked in at midnight. There was coffee in the lobby in the morning from 6 am to 9:30 am.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that you also found us to be of a good value in the area. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Just ok... We were disappointed to find that this hotel has no ice machine. Wait...what? Did you say NO ice machine? Ok...the free breakfast? Instant oatmeal and granola bars. The coffee at least was available, not very hot but at least we had some. The rooms have small kitchens which is nice, however you have to ask for everything at the desk, including shampoo. (I always bring my own) but was still surprised to have none in the room. Not a big deal but no coffee pot in the room is super disappointing. The staff was nice, t... read more
Business response:
Thank you for choosing to stay at our hotel. Although you liked the service provided by our staff, we apologize our hotel and amenities were not to your expectations. We would also like to inform you that, we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Towels and linens may be exchanged at the front desk anytime and complimentary. Everything we do is aimed at providing you with an excellent hotel experience and we hope you will consider giving us t... read more
There was a constant issue of ants.
Business response:
Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
breakfast could have been better...
Business response:
Belli, thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects we offer. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Hans, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Easy access the 101 North or South Not much to say. In and out easy parking quiet. It would be nice to have a TV guide.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel, especially with our convenient location. We appreciate your observation and look forward to serving you again soon! Sincerely, Hotel Management
Mini getaway with family The room was clean with a comfortable bed. Close to a shopping center. Friendly staff. The only downfall was that breakfast consisted only of coffee, tea, granola bars and oatmeal.
Business response:
Hilda, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were benefitted with our convenient location and that you liked the service and facilities we offer. We will make a note of your comment as we plan any changes to our complimentary grab-and-go breakfast. Thanks once more, and we look forward to welcoming you again when in the area. Sincerely, Hotel Management
Nice staff but dirty facilities The staff was extremely kind. But the room was worn. Counters broken the curtains tattered & flooring was dirty. Common area downstairs was filthy. My feet stuck to the floor. Grab & go breakfast was pretty sad. It could be a nice place but it needs a deep cleaning & some room repairs.
Business response:
Diana, thank you so much posting a review of your stay. It's nice to read you had an overall pleasant visit and liked our service. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Over lriced The hotel is in need of renovation. They have a kitchen but no coffee machine in the room. They serve coffee at the lobby and I think that they should have some fresh fruits (apple & bananas!. The staff is very friendly and helpful.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.3 star rating with 2,286 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.