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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jose, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - San Rafael - Francisco Blvd. East. and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Nice hotel but not quiet The hotel was nice, check in was great. But it was very loud, it's next to a highway... the room was huge and awesome for a great price. My one complaint was that I called the desk asking for an extra blanket. The woman said they would be ready in twenty minutes. I wait thirty minutes, nothing. So I walk down to the front desk, the woman is on her cell phone and looks at me like "huh?" I told her I wanted an extra blanket. The blanket is still in the dyer, not folded. She grabs it and drags it across... read more
Business response:
Thank you for including us in your travel plans. We are glad your overall stay was pleasant and that you liked your comfortable suite and the great value we offer. However, we are sorry that our associate was not attentive to your needs. We are looking at our current training processes and making adjustments as needed so this type of issues are not repeated. Thanks again, we hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Chris, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Great rooms, but... Very nice extended stay with large, comfortable rooms. I also liked the hot tub and pool area. The weak spot was obviously overworked overwhelmed staff trying hard to keep up. Breakfast was non existent. Grab and go is what they advertise, getting coffee and a breakfast bar isn't breakfast at all. You may as well serve cookies! One day they hadn't received a"shipment" so they had nothing at all. If I had counted on breakfast I would have been screwed
Business response:
Martha, thank you for taking the time to share your feedback. We are glad to know you liked the spaciousness of your room and that our service and facilities were to your satisfaction. We appreciate your observation in regard to our breakfast offering and have taken a note of it. We hope to have another opportunity to serve you again at Extended Stay America - San Rafael - Francisco Blvd. East. Sincerely, General Manager
Great facility . . . with a concern We were sightseeing around San Francisco and this offered us an accessible, yet out-of-the-city place to lodge during our time. It also put us close to Sausalito. Our only complaint is that someone was drawing hard on MARIJUANA and it POLLUTED the entire 2nd floor on which we were staying. We complained to the front desk, but they seemed unable to detect the source or do anything about it. While we very much appreciated the facility and staff, this will affect our decision the next time ... read more
Business response:
Thank you for staying with us at Extended Stay America - San Rafael - Francisco Boulevard East. We are happy that you liked our convenient location which was perfect for your needs. However, we are sorry for the smoke issues you encountered and moreover our staff was not able to resolve it to your satisfaction. I will discuss this with all my team members to ensure situations such as this are handled more tactfully in the future. Please visit us again, it will be a much better experience. Sincerely, General Manager
Business response:
Angela, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
the "breakfast" was not available both mornings. apparently the "shipment" didn't arrive would have been nice to have a little something to nibble on as expected
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you experienced. I have shared your concern with my housekeeping department in regard to the cleanliness of your room. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention. Please come stay with us again as we would love to provide you with a better experience. Sincerely, General Manager
Very comfortable and in a great location!
Business response:
Thank you for choosing to stay at Extended Stay America - San Rafael - Francisco Blvd. East. It's good to know our location was perfect for your needs and that you enjoyed the comfort of your room. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Understaffed--- service suffers. Way under-staffed. The poor girl at the front desk had to run the entire property by herself! As a result, service suffered. Clearly the owner cares more about his profit margins than his patrons! The young lady, I believe her name was Shamiqua, had the patience of a saint. Give that lady a medal and a RAISE!!! Nobody can run a hotel of this size by themselves without service suffering. But she tried her best!!!
Business response:
Billy, thank you for your candid feedback. We are pleased to read you were impressed with the service delivered by Shamiqua. I will definitely share your praises with her. Making all our guests feel appreciated and valued is our number one priority and your candid comments have pinpointed an area in which we can make changes. I hope you will consider a return visit and allow us to prove to you we have earned our reputation for delivering service excellence. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.