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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Esther, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Not luxurious, but well maintained and convenient Beautiful view! it was relatively comfortable, and very convenient to where we were going. "Breakfast" is mediocre coffee and packaged mini muffins.
Business response:
Maggie, thank you for making Extended Stay America a part of your travel plans. We are glad you had a great stay and that our location was perfect for your needs. We have shared your concerns regarding the breakfast offerings with our Food and Beverage team so that they can step up their game. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice hotel, convenient location, comfortable stay We stayed for just one night. The room on the fourth floor with a great view of the bay. Beds were very comfortable. The room was very quiet, not much noise from outside nor other rooms. Air conditioner / heater was new, working properly. The room was clean, except that ants appeared on the counter couple of hours after we brought in some food.
Business response:
Dan, thanks for being our guest at Extended Stay America. We feel delighted to read you loved the comfort of your bed as you could experience a good night’s sleep and the scenic view along with the other offerings which made your stay a great one. Your feedback is noted, and we’ll instruct our housekeeping staff to inspect your room for taking the necessary steps. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Peaceful I always enjoy staying in this hotel. The only thing ididnt like this time waa that the hall going to the pool smell like weed.
Business response:
Ellen, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
This was my 5th time at this location and it felt like home
Business response:
Marisa, thank you for returning once more to Extended Stay America as it is the best compliment we could ever receive! It is always a pleasure to welcome you for another visit with us, and we look forward to serving you whenever your travels bring you this way. Sincerely, Hotel Management
Cheap. Spare accommodation. The shower wasn't hot enough. They do not vacuum the hallways and lobby. They are rarely at the desk. The place is very very very noisy from the traffic and patrons.
Business response:
Susan, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, Hotel Management
I thought the price was too high
Business response:
We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchens, we hope you will agree our hotel is a great value relative to many other hotels. Thanks again for your feedback, and we hope you will give us the opportunity to host you again at Extended Stay America. Sincerely, Hotel Management
Needed a place for weekend of h.s. reunion. Convenient location, clean, quiet room. Worked well...............
Business response:
Thank you for being our guest at Extended Stay America while you were here for a reunion. It’s a pleasure knowing you loved our location and your spotless room. Please visit with us again the next time you are in the area. Sincerely, General Manager
I paid extra for a view. When I arrived, they were all booked. They offered no compensation. I got a view of a garage and a building.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 3.3 star rating with 2,286 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.