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Extended Stay America - San Rafael - Francisco Blvd. East
- Hotels
- San Rafael, CA
About this business
Location details
1775 Francisco Blvd. E., San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Come prepared with your own supplies. No amenities. Staff was yelling at each other when I walked in. Kitchen had no basics or anything at all to cook with, eat with, or clean with. Overall disappointed .... No ice machine and no vending machines either.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed you experienced lack of customer service, overall service, and unprofessional behavior at our hotel. In response to your feedback our staff will be addressed on proper behavior, communication, and service that must be maintained at all times. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strid... read more
Quick Access to East Bay The hotel is nice. It gives you great access to the East Bay without a lot of traffic since it is so close to the Richmond Bridge.
Business response:
I want to thank you for taking the time to post a review of your stay. It's great to hear that access to the East Bay without a lot of traffic. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
nice hotel away from crazy city Hotel was nice. Got to our hotel late at night looked for the tv remote couldn't find one. Waited until morning to tell front desk. There was nothing by the phone on how to call the desk. So I went down stairs to tell them we had no remote. They had a drawer of remotes. Breakfast is packaged oatmeal, coffee, packaged muffins. Pool area could have been cleaner, found hair in pool. Gross. Liked that there was no maids coming into our room. Just brought towels to front desk for clean ones. Hotel ... read more
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that we didn't meet your expectations. To make sure this doesn't happen again, I am going to make sure, we all are going to check around every area of this hotel to make sure it is clean and in order. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Great stay The room had exactly what we needed. It was roomy, clean, and the kitchen area had plenty of storage and room to cook some meals. The front desk person was very helpful. Would recommend this hotel and will stay again!
Business response:
We appreciate you sharing your experience. I'm thrilled to see you had an excellent stay with us and found your room accommodations to your liking, especially the fully equipped kitchen. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
No coffee pots in the room. Entrance doors closed No nearby restaurants . I had to knock on entrance door upon checking in at 8:00 in the evening. Had to request a coffee pot. Under the bed looked like it had not been cleaned in a long time
Business response:
we appreciate your feedback. It's disappointing to see you had various issues with your stay and some cleaning slipped through the cracks. Our staff will be addressed to make sure all issues are solved and guests are well taken care of. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
this is close to San Francisco, affordable and clean. Breakfast is very, very basic no fruit just coffee & granola bars
Business response:
Thank you so much for posting a review of our property. I am glad to read that you were pleased with our property, being close to San Francisco, affordable and clean. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
acceptable difficult to find and get around location, room spacious, bed OK
Business response:
Thank you for taking the time to write a review. I am pleased to see you liked the spaciousness of your room, but I am disappointed that you found it difficult to get around. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - San Rafael - Francisco Blvd. East
How is Extended Stay America - San Rafael - Francisco Blvd. East rated?
Extended Stay America - San Rafael - Francisco Blvd. East has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - San Rafael - Francisco Blvd. East open?
Extended Stay America - San Rafael - Francisco Blvd. East is open now. It will close tomorrow at 12:00 a.m.