This profile has been claimed by the business owner or representative.
Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Personal Pam Being a gold member I love all the perks, all my stays been great, till today. I called front desk this morning to ask for late check out, per “Pam” response, “ not possible, it is Sunday, our housekeepers are only here for 5 hours.” )To much information,) & finished with “ it’s only 8, u have a lot of time til 11.” Not just rude but very unprofessional. Sometimes less is greater, a simple “ not available “ would had made my stay & morning much better.
Business response:
Dolly, thank you for being loyal to us. We are sorry for the unsatisfactory service you received this time and regret any inconvenience caused. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
The TV remote did not work, there was no hot water to take a shower Sunday morning at 8am. The HVAC air ventilation system is very noisy, kept me up.
Business response:
Thank you for your honest evaluation. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
No utensils, no coffee, dirty microwave, broken front door
Business response:
Thank you for sharing your concerns. We apologize for the cleanliness and maintenance issue. We will share your comments with our associates for their review and action. Please know, kitchenware for your suite is made available at the front office and offered complimentarily. We hope you will allow us to serve you, as we are positive you will leave with a more favorable impression. Sincerely, Hotel Management
We waited at the door for 25+ minutes before the girl at the counter finally let us in. There was a DoorDash delivery driver that was already upset for the time he had been waiting at the door we called the front counter about 20 times before she finally answered. When she did answer she had attitude and acted as if we had bothered her. Then she told us we had to pay before checking in on a reservation that we had already paid for. It was very frustrating.
Business response:
Brian, thank you for reviewing your stay with us. We regret learning that our front desk staff member was not available during the time mentioned and for the behavior of our associate. We will share your comments with our team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Spiders 🕷 sheets no clean
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely... read more
The room smelled heavily like cooking oil and fried food. No amount of leaving the windows open aired it out. The towels were dirty when we arrived. Would not stay again.
Business response:
Thank you much for being our guest. We apologize for the housekeeping issues in your suite, and we regret how disappointed you were. Please know, we are working with our housekeeping department to take corrective actions and resolve these issues. We are truly grateful for your patience and hope you will allow us the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Romanda, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.