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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ants. Ants and Ants. Police Activity throughout our stay. Front Desk Mgr slow and rude. Wouldn't stay again if they paid me.
The room lacked basic amenities like coffee maker, cups, glasses...etc. Front desk was reluctant to give it when requested. Also, the beds were not very comfortable. Breakfast was very disappointing as well.
Business response:
Dear Atul, Thank you for sharing your feedback. We are concerned to learn that certain aspects of your stay did not meet expectations. Our suites are designed to provide a home-like environment, and many kitchen items are kept at the front desk to maintain cleanliness and are available upon request. Guest comfort and a satisfying experience are very important to us, and your observations regarding beds and breakfast will be shared with our team to help improve future stays. We appreciate your input and hope your next visit p... read more
The Manager is awful. Very odd place.
Business response:
Dear Michael, Thank you for sharing your feedback. We are concerned to learn that your experience did not meet expectations. Our team is committed to providing courteous and professional service, and your comments will be shared to help ensure a more welcoming and positive experience for all guests in the future. Sincerely, Hotel Management
The hotel was noisy. Only one elevator and one baggage cart for 100 rooms. That's the thing every part of our stay felt cheap. From the oatmeal breakfast to the thin as paper towels to the cheapest furnishings available and the bedding , forget about it, terrible. The Mgr runs the place like a work camp. Intentionally slow at the front desk with an attitude utterly devoid of any social graces. A miserable stay at a miserable place.
Business response:
Dear Michael, Thank you for sharing your feedback. We always strive to provide a comfortable and welcoming experience for our guests, so we are very concerned to learn that your stay did not meet expectations. Ensuring guest comfort, attentive service, and a well-maintained environment is very important to us, and your observations regarding amenities and overall experience will be shared with our team. Please accept ur apologies for the inconvenience caused. We value your feedback and hope that future visits can provide a m... read more
Is this a hotel or a half way house ? The Manager acts like a warden. She operates as if she is completely unaware she is in hospitality business. Counting the number of towels before handing you more. Talking down to guests. Patrolling the parking lot for what I dont know. Check in is slow and tedious. Breakfast is literally oatmeal. The Mgr. demands ID from anyone crossing her path. The vending machine was virtually empty the whole time we were there. On three separate occasions the Sheriff was in the hallway banging on do... read more
Business response:
Dear Michael, Thank you for taking the time to share your feedback. We are concerned to learn that your stay did not meet expectations, and we truly regret that your experience left such an impression. Please know that our goal is always to maintain a safe and comfortable environment for every guest while ensuring courteous and professional service. We also work closely with local authorities and property security to maintain a secure and welcoming environment for all guests. Your comments regarding service, maintenance, and... read more
Avoid.
Business response:
Dear michael, Thank you for sharing your feedback. We are concerned to learn that your experience did not meet expectations. Your comments will be shared with our team to help improve the overall guest experience, and we hope future visits provide a more comfortable and positive stay. Sincerely, Hotel Management
The pillows didn't smell clean. They had a smell of oily hair.
Business response:
Dear Nancy, Thank you for sharing your experience. We're glad to hear that overall your stay was pleasant, and we appreciate your kind words about Extended Stay America. However, we sincerely apologize for the condition of the pillows. Cleanliness and comfort are top priorities, and your comment has been shared with our housekeeping team to ensure all linens are thoroughly inspected and refreshed before each guest’s arrival. Your feedback helps us improve, and we hope to welcome you back for an even better stay. Sincerely, H... read more
Room was fine for one night stay. From was dark. Remote was missing. Bathroom was a little dirty. (Sink had stuff in it)
Business response:
Dear Penelope, Thank you for your feedback. We’re glad to hear the room met your needs. However, we’re sorry to learn about the issues you encountered. They do not reflect the standards we strive to provide. Your comments have been shared with our housekeeping and maintenance teams to ensure these details are addressed promptly. We appreciate your patience and look forward to offering a more comfortable and seamless experience in the future at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,639 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.