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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No water pressure and too noisy The shower had no water pressure and drizzled out the shower head. The toilet was low flow so you had to flush it multiple times after using it. I was on the first floor and when the people above us walked around, it sounded like they were in the room with us.
Business response:
Please accept our apologies for the maintenance and noise issues you experienced during your stay with us. We truly regret the inconvenience it caused and have shared your concerns with our team to make sure no future guest encounters the same. We appreciate your patience and hope to have another opportunity to make your next stay a much better one. Sincerely, Hotel Management
I stayed here in numerous times and had no problems when staying on the second or third floor which is any convenient to bring all your bags up or down when departing. So I decided to stay on the first floor when I immediately checked in the whole staff and everyone was in the hallway and they put me right in front of the trash room in 114. There were no utensils or cups or anything I had to go to the front desk a second time to ask for that. And then when I asked for late check out because it was noisy between 4:00 to 6:00 ... read more
Business response:
Mia, thank you for choosing to stay with us again. We are sorry for the issues you encountered this time and regret the inconvenience caused. We are reviewing this with our team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience which you always deserve. Sincerely, Hotel Management
I don’t know know how this was billed to me
Business response:
Frank, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your billing which led to your disappointing stay. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
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Business response:
Monya, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
SAN RAMON EAST BISHOP RANCH IS THE WORST PLACE The manager (Hispanic woman) and the other female (islander woman) were the most horrible, rude, tacky, unprofessional women I have ever encountered! Even after I contacted the corporate contact they didn’t even care. DO NOT STAY AT THAT PLACE!!!
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
I
Business response:
Charles, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,554 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.