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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
익스텐디드 스테이 아메리카_출장숙박 후기 욕실 내 드라이어가 동작하지 않습니다. 객실 내 팬 소리가 너무 큽니다. (자다가 팬소리에 깹니다.)
The room was a decent size but smelled like dirty water and the bed and pillow was not comfortable at all
Business response:
Thank you very much for providing us with your feedback. I am sorry to read that you did not have a comfortable stay. Please accept my apology. To ensure your experience is not repeated, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as reviewing our mattresses. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The Worst Hotel The room was booked as a non-smoking room. Unfortunately the reservation was changed to a smoking room prior to checking in. The hotel manager was very rude and not willing to help in any way. The freeway noise paired with the smoking room made this stay absolutely unbearable.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your requested room type was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to ... read more
Horrible Hotel The room was booked as a non-smoking room. Unfortunately the reservation was changed to a smoking room prior to checking in. The hotel manager was very rude and not willing to help in any way. The freeway noise paired with the smoking room made this stay absolutely unbearable.
Worst Hotel Stay The room was booked as a non-smoking room. Unfortunately the reservation was changed to a smoking room prior to checking in. The hotel manager was very rude and not willing to help in any way. The freeway noise paired with the smoking room made this stay absolutely unbearable.
Horrible.
No lobby, unfriendly and low class staff, poor accommodations such as need to request and locate coffee maker, cups, utensils, blankets, etc.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.