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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dingy and smelly Smells of cigarette smoke, bed uncomfortable and generally has an old, dingy feel where people are allowed to smoke in the rooms. The rooms don't even have a no smoking sign, nor was I asked at check-in.
Very Disappointing Very Disappointing - room not cleaned or ready - marijuana seeds left in ashtrays meaning probably smoking in the room prior to our arrival. Very unhappy stay
Not worth it. For what I paid I could have stayed at a much nicer place such as Courtyard or Hyatt House.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not affordable for condition This hotel is dated and run down for what they charge. Our king suite was not clean, and the bed squeaked everytime we sat down! The cooling unite blew out mildew smelling air which made me sick. I wouldn't stay here again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst place ever Fridge did not work, room smelled dank, breakfast was a old muffins and coffee
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Nothing elaborate Rooms were okay, nothing elaborate, was not sure how clean it was. Had to ask for every item needed. Will not use again.
At least give us some Hair Conditioner They do not even have conditioner for your hair, nor any cups in the room for water. I found the vending machine and realized it only takes credit card, so went back to the room to grab my card. Then when I pressed the button for dasani water, it was sold out! I had to buy a bottle of sprite and pour that out so I could drink tap water out of it. Overall I did not like the room. The front desk girl was very nice though.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance t... read more
It might as well had been a motel because that's the way it looked smelled and felt it was the most horrible hotel experience I have ever had ..!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.