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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Place is a little dumpy inside. No coffee makers in rooms, had to go downstairs to get one and they didn't have any creamers or anything. Faucets in rooms all were leaking and room looked a bit old.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as properly stocking our grab-and-go breakfast. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
First of all this is a motel not a hotel. The room had a small little kitchen which was fine but had no kitchen supplies. You had to ask for everything and they would not bring it to the room. We asked for paper towels but they don't provide any. We arrived from a six hour car ride at 2:10....check in was at 3:00 and they would not let us check-in early. For the amount of money we paid per night, there are much better alternatives in the area for about the same price.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience... read more
Dingy and smelly Smells of cigarette smoke, bed uncomfortable and generally has an old, dingy feel where people are allowed to smoke in the rooms. The rooms don't even have a no smoking sign, nor was I asked at check-in.
Very Disappointing Very Disappointing - room not cleaned or ready - marijuana seeds left in ashtrays meaning probably smoking in the room prior to our arrival. Very unhappy stay
Not worth it. For what I paid I could have stayed at a much nicer place such as Courtyard or Hyatt House.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not affordable for condition This hotel is dated and run down for what they charge. Our king suite was not clean, and the bed squeaked everytime we sat down! The cooling unite blew out mildew smelling air which made me sick. I wouldn't stay here again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst place ever Fridge did not work, room smelled dank, breakfast was a old muffins and coffee
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Nothing elaborate Rooms were okay, nothing elaborate, was not sure how clean it was. Had to ask for every item needed. Will not use again.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.