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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need of a major overhaul The shower had a constant drip, popcorn ceiling, heater is noisy, false center climate control, I left the night before I was suppose to check out. This hotel is in need of a major update.
Business response:
Dear Guest, We appreciate your feedback and sincerely apologize for any inconvenience you may have encountered. We understand the significance of maintaining a well-kept environment for our guests. Rest assured, we will promptly address the issues you have raised and express our gratitude for bringing them to our attention. Thank you for choosing our establishment for your visit to the city, and we look forward to the opportunity to offer you a more seamless experience in the future.Sincerely,Hotel Management
Area felt unsafe
Business response:
Dear Faisal, Thank you for sharing your concerns about the area. We take the safety of our guests seriously and regret any discomfort you feel. While we can't change the hotel's surroundings, please know that we consider your safety and well-being to be our top priorities. If your travels bring you back, we hope to provide a more positive stay in the future.Sincerely,Hotel Management
The entire room smelled like pet urine. It just made the stay feel really unclean.
Business response:
Dear Ashley, Thank you for sharing your experience, and we sincerely apologize for any discomfort you faced during your stay. We understand the importance of a clean and fresh environment, and we regret that we fell short of meeting our usual service standards. Please be assured that we take your feedback seriously, and we are committed to addressing your concerns to prevent such oversights from repeating. Your feedback is invaluable in our continuous efforts to enhance our guest experience. We hope you will consider giving ... read more
Booked a room for 4 people. Upon check in, we’re informed that they didn’t have space. They could not care less. After having driven for 7h, they suggested that I looked for another hotel, even though I paid, had a reservation clearly outlining a room for 4. Just would not honor and couldn’t care. Also, the “breakfast” does not exist!!!! It is a half table with a basket full of granola bars, and one the other side, mini muffins. Nothing else - literally. Room was dirty, sheets were filthy and clammy. Clearly were not cleaned... read more
Business response:
Dear Raphael, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Please be assured that we have taken note of all the issues you raised to address them promptly, and we h... read more
Not updated.
Business response:
Dear Thilaknath, Thank you for staying with us. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay ... read more
First off, staff were excellent. Front desk was great and you could tell housekeeping tried. Also, the outside couryard with the granite columns was nice. The room was clean but rough-it had the feel of military barracks I've stayed in with plenty of roughly repaired holes in doors/walls and badly repainted surfaces. Counters and nightstands were cracked and lights bent from abuse. Kitchen ok but absolutely no basic utensils in room (They can be ordered). Bath had more bad paint, poorly repaired holes, rust coming up from cr... read more
Business response:
Dear Sean, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provi... read more
This was the second to worst hotel experience I've ever had, and I've stayed at 100s of hotels. The hotel room was filthy. Used condom under my bed, suspect possible drugs under the bed, def not safe for pets. The bed itself was incredibly uncomfortable, to the point that my husband and I left a day early simply because we couldn't handle it any longer. We wasted basically $110 just to avoid being miserable any longer. The kitchen was very run down and dirty. Even though the room was non smoking it reaked of old cigarette sm... read more
Business response:
Dear Breanna, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.