Extended Stay America - Santa Barbara - Calle Real

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and liked our refreshing property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Abraham, thank you for being our guest. Although you liked the service provided by our front desk staff, we are sorry for the cleanliness issue you encountered. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. On behalf of everyone here, we invite you to revisit us for an even better experienc... read more

Business response:

Thank you for being our guest at Extended Stay America. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location, well-kept property and the great value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit. Sincerely, Hotel Management