Extended Stay America - Santa Barbara - Calle Real

Business response:

Phill, thank you for choosing to stay at our hotel. We regret the difficulties you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your stay and that you found us to be a great value. We also appreciate your kind comments about our convenient location close to Downtown, Mission Santa Barbara, Stearns Wharf, and the Zoo. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We value you as our guest, and we appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thank you again for being our guest and for your feedback. Sincerely, Hotel Management 

Business response:

Please accept our sincere apology for the cleanliness issues you encountered with your room. We have shared your feedback with the housekeeping team so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you and your son will give us a chance to impress you on a future visit. Sincerely, Ho... read more