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Extended Stay America - Santa Barbara - Calle Real
- Hotels
- Santa Barbara, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4870 Calle Real, Santa Barbara, CA, 93111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first room smelled very strongly of weed. We had to asked to be moved, and the woman working the front desk was very kind and switched our rooms. We were moved to another room that also had a unique smell, but it was bearable. The kitchen was old and just like the bathroom, it could have used a deep clean. There was hair and leftover items from past residents in the drawers. The TV was great & there was lots of good channels for entertainment. Checking in and out was very easy and the location near the freeway was nice (... read more
Business response:
Thank you for your review. We are glad you liked our location, easy check-in, and amenities. It is also nice to know you found us to be a fair value. However, we apologize for the odor issues you encountered and that this ruined your stay. We are also sorry about the problems in your suite. We will share your feedback with our housekeeping team for review and action. We value your comments and hope to see you again for a much better experience. Sincerely, Hotel Management
The outside appearance seems to be kept in a neat manner.
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This place has its pro and cons. The good thing is that this place has an In and Out burger across the street, a few minutes drive to down town Santa Barbara and Goleta old town. Cons? There’s no pool and if you’re staying longer than a day you’ll have to pay an additional $10 per day to get your room clean, and that part is no where to be found when you reserve a room, the hotel smell pretty weird around the aisles and there’s no breakfast (for wha the add says) just a bunch of coffee containers and granola bars.
Business response:
Thank you for your review. We are glad you had an overall good stay, and you liked our convenient location. However, we apologize for your disappointment with our hotel's housekeeping policy. We will verify the information on our website is current and accurate, so our guests are aware of our amenities and offerings. We also apologize our breakfast offerings did not meet your expectations. We value your comments and hope to see you again soon. Sincerely, Hotel Management
Perfect for vacationing with your dog! Staff is really friendly
Business response:
Thank you for the glowing review of Extended Stay America. We're delighted to know you were impressed with our pet-friendly policy and that the service provided by our associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Visiting friends
Business response:
Ann, thank you for choosing Extended Stay America while here for visiting friends. It’s a pleasure to know you enjoyed your stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was really friendly and helpful. The room had an musty smell and the shower was leaking. The included “breakfast” is basically instant oatmeal and wrapped muffins and coffee, which was disappointing.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the cleanliness & maintenance issues you encountered. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Thanks again, and we hope to welcome you back in the future for a much better experience. Sincerely, Hotel Management
the staff at the property were great! the hotel had a funky smell in certain areas the room was never cleaned, I had expressed to the hotel that we wanted our towels and linen cleaned (like any other hotel) however the hotel said they didnt note this down breakfast was just muffins, oatmeal, and granola bars + coffee. very simple but still better than nothing amenities very bare. no pool/tub and no gym
Business response:
Thank you for reviewing your stay. We are sorry for the odor issue you encountered and regret you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. On a positive note, we are pleased to know you liked our associates. We appreciate your feedback and look forward to seeing you again at Extended Stay America... read more
Frequently asked questions about Extended Stay America - Santa Barbara - Calle Real
How is Extended Stay America - Santa Barbara - Calle Real rated?
Extended Stay America - Santa Barbara - Calle Real has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Santa Barbara - Calle Real open?
Extended Stay America - Santa Barbara - Calle Real is open now. It will close tomorrow at 12:00 a.m.