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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It always smells musty/ cigarette smoke/ marijuana in hallways. Both stays was same.
Business response:
Melissa, thank you for choosing us once again. We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bien nomás el olor a cigarro estaba en todo el Hotel
Business response:
Elsias, thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
My room smelled like smoke . It wasn’t clean enough. The bed was cozy but our toilet plugged and they told me to go To the closet in hall and get my own plunger. It’s outdated. Bring your own soaps. The one In our room was super old and scary .
Business response:
Jessi, please accept our sincere apology for the difficulties you encountered with your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We had to go to the front desk for the TV remote. Then in the morning we had to go back again for a hair dryer. And the TV remote did not work.
Business response:
Thank you for your review of our hotel. We apologize for your disappointed with our hotel policy. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Adequate for a business trip Spent 2 nights due to a business commitment. This is obviously a place where out of town contract workers (mostly blue collar) stay while on a job. No problems with that but the hotel needs a facelift and more attention to detail like cleaning stairwells and repainting rooms. Nice to have a kitchen and full size fridge but no coffee service in the room like a k-pod or old school mini coffee maker. Staff was very friendly and helpful. Breakfast was a packaged muffin and coffee to go. Would stay ag... read more
Business response:
Thank you for your review of your recent visit while you were here for business. Although you liked our friendly staff, we are sorry for the sleanliness isues yuo encountered. Your feedback will be shared with our housekeeping team for review and action. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We value your comments and look forward to seeing you again soon on your next trip... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.