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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very clean and very nice people. I liked it there
Business response:
Nicole, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
It was fine. It was fine. I’d probably stay again. The bad: The lady at the front desk was nice, but when I asked her where my room was she said, “third floor room 322”. I knew that, so I asked where that was, which side of the hotel. She said there were signs I could follow in the elevator. I asked if there was an outside staircase I could use instead and she said yes... Well there wasn’t. You have to enter the lobby to access the rooms. There is also an additional charge for pets each night that I wasn’t aware of, especial... read more
Business response:
Drew, thank you for staying at Extended Stay America. Although from your rating, it seems you had an overall pleasant stay, we are sorry our pet-fee came as a surprise to you. Moreover, we apologize for the miscommunication you experienced at the time of check-in and for the inconvenience it caused. Your feedback is important and will help us to improve our future guests experience. We are sorry that our grab-and-go breakfast offerings were not of your liking. We will make a note of your feedback as we plan any changes to ou... read more
It always smells musty/ cigarette smoke/ marijuana in hallways. Both stays was same.
Business response:
Melissa, thank you for choosing us once again. We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bien nomás el olor a cigarro estaba en todo el Hotel
Business response:
Elsias, thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.