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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
check in was great. gal at the desk was very friendly and helpful. room was nice but was disappointed that the no smoking floor smelt horribly of smoke and the bed sheets on my bed had "burns" in them. remote for TV did not work to turn the TV on or off but did work to change the channels and adjust the volume.
Business response:
Thank you for your review. We are happy to know you liked the service provided by our courteous front desk staff. However, we are sorry for the issues you encountered in your room. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The young woman who checked us in and quickly moved us b/c the tv was not working was very helpful and courteous. The property was very clean l.
Business response:
Lee, thank you for selecting Extended Stay America and sharing your review. We are delighted to know you liked our immaculate property and the service provided by one of our front office associates. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Disappointed. Disappointed at the smell of tobacco smoke on the property and no coffee/coffee maker on property.
Business response:
Jim, thank you for your feedback. We apologize your stay was impacted due to the smoke smell. We will utilize your feedback to enforce our no-smoking policy more effectively. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Short and Comphy It was a short stay but very comfortable
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Business response:
we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you liked your comfortable suite and fully equipped kitchen, along with our friendly staff. Thank you for being our guest, and we hope to see you again soon.
Nice place but most likely would stay here again. The first room we were given smelled of stale cigarette smoke. We were moved to another room that had hardwood laminate flooring and it was much better. The walls are paper thin and we could hear the neighbors having a casual conversation and we could really hear them when they argued at 2am.
Business response:
Rebecca, thank you for your review. We are sorry for the inconvenience you experienced due to smoke in your initial suite. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry for the noise issues you encountered during your stay. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value your business and hope to see you again soon. Sincer... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,574 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.