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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like smoke . It wasn’t clean enough. The bed was cozy but our toilet plugged and they told me to go To the closet in hall and get my own plunger. It’s outdated. Bring your own soaps. The one In our room was super old and scary .
Business response:
Jessi, please accept our sincere apology for the difficulties you encountered with your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We had to go to the front desk for the TV remote. Then in the morning we had to go back again for a hair dryer. And the TV remote did not work.
Business response:
Thank you for your review of our hotel. We apologize for your disappointed with our hotel policy. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Adequate for a business trip Spent 2 nights due to a business commitment. This is obviously a place where out of town contract workers (mostly blue collar) stay while on a job. No problems with that but the hotel needs a facelift and more attention to detail like cleaning stairwells and repainting rooms. Nice to have a kitchen and full size fridge but no coffee service in the room like a k-pod or old school mini coffee maker. Staff was very friendly and helpful. Breakfast was a packaged muffin and coffee to go. Would stay ag... read more
Business response:
Thank you for your review of your recent visit while you were here for business. Although you liked our friendly staff, we are sorry for the sleanliness isues yuo encountered. Your feedback will be shared with our housekeeping team for review and action. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We value your comments and look forward to seeing you again soon on your next trip... read more
Best Staff Services and hospitality. The staff went out of their way to make my stay comfortable and enjoyable. The hotel was in a safe area and location. Close to freeway without a lot of traffic noise.
Business response:
Your outstanding review of Extended Stay America made our day! We appreciate your comments about our location, excellent customer service, and grab-and-go breakfast offerings. We are so glad you were able to enjoy that during your stay, and we hope our hotel will be your preferred choice whenever you visit the area. Sincerely, Hotel Management
Front desk person was amazing as was housekeeping staff. I’d definitely stay here again
Business response:
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk and Housekeeping Teams and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Spacious, quiet, clean, comfortable beds, some of the furniture a bit worn. A very bright light outside prevented us from opening curtains/windows at night. Staff friendly!
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. However, we regret any inconvenience caused during your stay. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely,... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.