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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent Employee Assistance The hotel was just okay. The main issue was the bedding; it was uncomfortable. However, on a positive note, the woman working at the front desk was amazing! She went out of her way to help an elderly man who was staying at the hotel. She found out it was his birthday and went the extra mile of getting him a birthday gift. This man has been a regular at your hotel for over a year now. I own multiple companies and would be honored to have an employee like her. I hope you guys take the time to reco... read more
Business response:
Tierni, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Bathtub was full of water from it not draining. We felt uncomfortable showering, not the most comfortable beds but doable.
Business response:
Thank you for choosing our hotel. We're sorry for the maintenance issue you encountered in your room and that you were not completely satisfied with our beds. Please be assured that we have asked the appropriate team to fix the problem with the bathtub. Also, know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Decent place, but great staff! We booked a room through hotels.com for a wedding. About 5 days before checking in, I called Extended Stay to request an early check-in. Vanessa, at the front desk, suggested I call the app customer service and have them straighten it out becuase the rooms were going for much higher due to an event happening in the area that weekend. I called hotels.com and their customer service person contacted the hotel and got everything squared away. Afterwards, I called the property again and she confirme... read more
Business response:
Mark, thank you for choosing Extended Stay America while you were here for a wedding. We're delighted to know you were impressed with the service provided by Vanessa and that you had a pleasant time with us. We look forward to sharing your compliments with her. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Great Stay! It was a lovely room with a full kitchen. I was very comfortable, and it was the only Hotel I could find in the area which allowed smoking in the room. Thank you!
Business response:
Elizabeth, thank you for the glowing review of Extended Stay America. We're thrilled to know how much you appreciated having a kitchenette in your room and that you had an excellent stay with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Beautiful place comfort clean economic i will definitely come back here and will tell my friends about it
Business response:
Thank you for your wonderful review of Extended Stay America. We are thrilled you enjoyed our elegant property and that you liked our affordable rates. We appreciate you recommending us and look forward to welcoming you again soon. Sincerely, Hotel Management
The place was ok. If your looking for a place to stay for a while with a kitchen to cook and try to save money It won’t work because the kitchen does not have any utensils to cook or eat with. I have stayed at other hotels like this and the kitchen has all the utensils, other then that the room is clean. It was just a stop over for me. Wanted to be close to the airport it was about a 12 min ride.
Business response:
Thank you for your review. We are glad our location was convenient for your needs, but you were not aware of our dishware policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will ensure our team communicates this more clearly going forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Eleanor, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.