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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had a weird smell of tuna. Overall this place is simular to a motel 6.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you faced due to the smell in your room. We have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Ehhh... The hotel itself over all wasn’t that bad, but it defitnley wasn’t the nicest place to stay. When we arrived and got our room keys we walked down the hall way and smelt the most horrible smell ever. Still not sure what it was, but it was bad! Also, just for the people looking to stay here in the future, this is one of those hotels where construction works stay all week and then go home on the weekends. The wife and I will stay somewhere else next time we’re in Santa Rosa.
Business response:
Justin, we apologize for the odor issues you encountered while here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Decent alternative depending on rates My expectations for this brand is always a notch below most places, but the north location is the best by far. Area location is perfect, a better part of Santa Rosa with instant freeway 101 access without feeling like the place is right on the freeway. Weekend Summer rates can be insanely high here though so booking ahead pays off
Business response:
Thank you for taking the time to review our hotel. We are happy to know you liked our convenient location, but we regret any inconvenience caused to you during your stay. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
..there were not any cups, dishes, etc. in the kitchenette. ....there was only one light blanket on the bed and I was cold. MSNBC was not available on the television and my friend and I wanted to watch a number of news shows.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Please note, kitchenware and blankets are available at the front desk as per the brand standard and are always complimentary. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hot... read more
Floor/carpet was very dirty. We walked around in the room barefooted and our feet got filthy. Getting in shower our feet left brown footprints in the tub. After showers and walking around in the room we had to rewash our feet before putting on socks and shoes.
Business response:
Deborah, thank you for evaluating your stay. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
The location is good, room is comfortable but the bathroom is dirty. There is no hair dryer.
Business response:
Thank you for making us a part of your plans. We are glad our location was a perfect match for all of your needs and that you had an overall pleasant stay. Your feedback is shared with our housekeeping team to be more diligent going ahead. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. We hope to have another chance to deliver you with an exceptional experience. Sinc... read more
The room we stayed in was once a smoking room, and the smell was awful. They are doing some remodeling, which should help. This hotel works for us because of location. It isn't really geared towards short term stays. Breakfast so minimal.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Good spot, just a little sad with all the fire destruction around the location
Business response:
Roger, thank you for being our guest at Extended Stay America and for sharing your feedback. We are glad to know you loved our ideal location, but regret the inconvenience caused during your stay. It was a pleasure hosting you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.