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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just so-so. Some of the guests their were somewhat sketchy. As far as a place to put your head down and go to sleep it was just fine.
Business response:
Denise, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
It’s a not good experience. We feel uncomfortable with the atmosphere
Business response:
Estela, thank you for sharing your thoughts about your stay. We are sorry for not meeting your expectations while you were here and regret the inconvenience caused. We sincerely hope you will give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Late checkin so I got the last room on first floor. Friday night probably had something to do with noisy guests until 1:30 AM.
Business response:
Thank you for staying with us. Although you had a pleasant time here, we are sorry for the noise issues you experienced from other hotel guests. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
None smoking room was reserved for me but it wasn't available in that time. And I couldn't open the windows completely too.
Business response:
Debbie, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Business response:
Kenny, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Edward, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Robert, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
O.K. Place to stay. Location was not bad, but many disappointing things at hotel. Rate was not bad, but for the smells through out the hall, and the broken door, that the smokers would just put a rock (Yes an actual rock!) in to keep it from locking, was a little disappointing. Not only for safety, but it would still have a rock left in it in the morning(Meaning it was left open, unsafe all night!). And as for the breakfast offering, I'm for no reason a fancy person,but from the many places I have traveled, here and abroad,i... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.