Extended Stay America - Santa Rosa - North

Business response:

Elizabeth, thank you for the glowing review of Extended Stay America. We're thrilled to know how much you appreciated having a kitchenette in your room and that you had an excellent stay with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review of Extended Stay America. We are thrilled you enjoyed our elegant property and that you liked our affordable rates. We appreciate you recommending us and look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad our location was convenient for your needs, but you were not aware of our dishware policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will ensure our team communicates this more clearly going forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Eleanor, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that our location worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you enjoyed the service you received from our associates and that you loved your well-appointed room. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Marianna for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy your overall experience was enjoyable and that you liked our courteous associates. However, we agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management