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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Santa Rosa - North will be your first choice every time you visit this area. Sincerely, General Manager
The Curtain Rod! I arrived and didn't inspect the room I was given as I had to leave immediately for an engagement. I returned late at night (1am) and when I entered the room, the main window curtain rod had broken and fallen off the wall, somehow, and was laying shambled on the ground. I was then given another room whose shower curtain rod was broken. I was then woken up early by the cleaning lady knocking at the door. She wasn't told the room would be occupied. Then once again, an hour later, by the clerk who was told by t... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We sincerely hope you will give us another chance to provi... read more
It was a pleasant stay.
Business response:
Thank you for sharing your review regarding your stay at Extended Stay America - Santa Rosa - North. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Very fair and kind I have stayed at this hotel before when visiting and it was clean, the staff was friendly, was in a convenient location and I had no complaints. This review is about my experience when I had to cancel a three day reservation a day late. Though I had expected to pay for the one day that had passed already they issued me a full refund. I think that says a lot about a business and would absolutely refer anyone to stay there. Thank you!
Business response:
Thank you for the wonderful review. We are glad you liked our hospitality as well as our location. Your continued business is the best recommendation. Thanks again for recognizing our efforts. We look forward to your next stay at Extended Stay America - Santa Rosa – North. Sincerely, General Manager
Hotel was in a conveinent location to my job. I arrived a little earlier than my check in time (15 min) and I was still allowed to check-in even though the room wasn't quite ready yet. I requested a non-smoking room, but it still smelled of smoke. I did not ask for a room change bc I was only staying 2 nights.
Business response:
Thank you for choosing to stay with us. We are glad our location was convenient for your needs and that you were overall satisfied with your visit to our hotel. However, we are sorry to know you were inconvenienced by the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention, so we can address it appropriately. Thank you for your feedback, and we hope to welcome you back. Sincerely, General Manager
Business response:
Christopher, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Santa Rosa - North and even more pleased you were completely enjoyed being with us. We look forward to having you as our guest again soon. Sincerely, General Manager
Nice hotel the hotel was great
Business response:
Paul, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America Santa Rosa - North works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us back soon. Sincerely, General Manager
Clean room at a decent price. Had a two day stay here, check in was relatively easy but getting to the third floor room was a bit more difficult as the elevator was broken and looks like it has been broken for quite some time. The room was rather clean though and housekeeping was pleasant and quick. The room smelled a bit like cabbage (at least I hope it was cabbage) but people cook in their units so you will get quite a few different aromas as you walk down the halls. There is not a lot of soundproofing so bring some ear pl... read more
Business response:
Kevan, thank you for reviewing your stay. We are happy that you not only liked your suite and our convenient location but also found us to be a good value. However, we are sorry for the issues you encountered while you were here and regret the inconvenience it caused. Your concerns in regard to the elevator will be shared with our maintenance team to fix the problem immediately. We appreciate your choosing us and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, General Manag... read more
The gentlemen at the front desk was clearly high, as evidence by the smell and his odd behaviors (although I'm not against this it's unprofessional at work). The room was very large and it's always pleasant to have a kitchenette on a 2 week vacation living out of a car. Vey beautiful area as well.
Business response:
Thank you for your feedback of your stay at Extended Stay America - Santa Rosa – North. It’s our pleasure knowing you loved our location and your spacious room along with the kitchenette. However, we are sorry you didn't experience one our staff at their best. This behavior is highly unusual, and we have addressed your comments with the staff you mentioned to ensure he delivers excellent service, all the time. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.