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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
None smoking room was reserved for me but it wasn't available in that time. And I couldn't open the windows completely too.
Business response:
Debbie, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Business response:
Kenny, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Edward, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Robert, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
O.K. Place to stay. Location was not bad, but many disappointing things at hotel. Rate was not bad, but for the smells through out the hall, and the broken door, that the smokers would just put a rock (Yes an actual rock!) in to keep it from locking, was a little disappointing. Not only for safety, but it would still have a rock left in it in the morning(Meaning it was left open, unsafe all night!). And as for the breakfast offering, I'm for no reason a fancy person,but from the many places I have traveled, here and abroad,i... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
Ivonne, thank you for your four-star review of Extended Stay America. We are delighted we met your expectations and that you had a pleasant stay. On behalf of everyone here, we look forward to welcoming you back at again for another outstanding experience. Sincerely, Hotel Management
Still recovering. This hotel is obviously in a state of transition after the fires. It is short staffed and some staff they have could use some mentorship. Guests appear to be a mix of those affected by the fires, those assisting in recovery operations and travelers. Hallways and elevators are dirty and something new appears in the hallways each day. I've seen an entire front end of a car in the hallway for two nights, pallets and large storage boxes. The location is convenient but we need some help.
Business response:
Joann, thank you so much for being our guest. We hope we were able to deliver an overall pleasant experience, but we are sorry we were not up to our usual standard. We are working towards it and striving to become one of the preferred hotels for all our guest traveling in this area. Sincerely, Hotel Management
Could’ve been better Hotel and room were clean but toilet was plugged and didn’t get fixed. I tried but the plunger was broken. But I’m suppose to get some refund but the breakfast was coffee or hot water for oatmeal or just a granola bar which was very disappointing for $200 stay for one night
Business response:
Brian, thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your room and regret the inconvenience this caused. We are working with our housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. Your concern in regard to breakfast have also been shared with the brand leaders to assist them when determining new offerings for future implementation. Again, please accept our apologies, and we hope you will visit us s... read more
Business response:
Timothy, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 926 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.