Extended Stay America - Santa Rosa - North

Business response:

Grant, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Keith, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked having a kitchenette in your room and that you were pleased with the service provided by our associates. We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the poor service provided to you while dealing with the situation. Your comments have been discussed with our team, and we are working to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience at Extended Stay America! We are happy to know you were awed by our spectacular hospitality and enjoyed everything that our hotel has to offer. Your review is appreciated, and we look forward to providing you with another outstanding stay on a future date. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Robert, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know you found us to be a good value and had an overall good stay. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management