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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
no gym no shuttle service no taxi info out of town service was not that helpful phone and fridge not working
Business response:
Shelley, thank you for reviewing your stay. We are disheartened to see the feedback and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I may be sensitive but the order control spray or solutions are very strong and irritating. But over all a pleasant stay.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time with us, but we're sorry for the inconvenienceyou had due to the smell in your room.We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quiet, close to freeways. Rate was higher than expected.
Business response:
George, thanks for posting your review online. We are glad to know you liked our calm atmosphere and had a relaxing stay with us. However, we are sorry you weren’t happy with our prices. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Tim, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
My room had a weird smell of tuna. Overall this place is simular to a motel 6.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you faced due to the smell in your room. We have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Ehhh... The hotel itself over all wasn’t that bad, but it defitnley wasn’t the nicest place to stay. When we arrived and got our room keys we walked down the hall way and smelt the most horrible smell ever. Still not sure what it was, but it was bad! Also, just for the people looking to stay here in the future, this is one of those hotels where construction works stay all week and then go home on the weekends. The wife and I will stay somewhere else next time we’re in Santa Rosa.
Business response:
Justin, we apologize for the odor issues you encountered while here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Decent alternative depending on rates My expectations for this brand is always a notch below most places, but the north location is the best by far. Area location is perfect, a better part of Santa Rosa with instant freeway 101 access without feeling like the place is right on the freeway. Weekend Summer rates can be insanely high here though so booking ahead pays off
Business response:
Thank you for taking the time to review our hotel. We are happy to know you liked our convenient location, but we regret any inconvenience caused to you during your stay. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.