Extended Stay America - Santa Rosa - North

Business response:

Thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the odor issue. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. It was a pleasure serving you, and we hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thanks again for your review, and we look forward to your next stay with us. Sincerely, Hotel Management 

Business response:

Chang-Yu, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Denise, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Estela, thank you for sharing your thoughts about your stay. We are sorry for not meeting your expectations while you were here and regret the inconvenience caused. We sincerely hope you will give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although you had a pleasant time here, we are sorry for the noise issues you experienced from other hotel guests. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Debbie, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management