Extended Stay America - Santa Rosa - North

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Marianna for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy your overall experience was enjoyable and that you liked our courteous associates. However, we agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Tom, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Amy, thank you for reviewing your stay. We're glad to know you were impressed with the service provided by our associates and that overall you had a pleasant time with us. However, we're sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Mary, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management