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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok at Extended Stay They could not find reservation at first due to computer issues so there was a delay getting into the room.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the delay you experienced at check-in. To make sure this doesn't happen again, I am making sure our front desk staff has everything prepared before check-in time. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Good place to stay if on extended business trip Basic stay hotel Would not recommend if you are looking for more of a vacation property
Business response:
Thank you for your recent review of your stay. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad that you had a positive stay overall. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Pleasant stay This was a last minute trip and hotel booked that day. This place was nice and clean. The clerk was friendly and the room was comfortable. The continental breakfast room was great and had plenty of options. The only negative was the WiFi was not very good. It was slow and would kick me off at times.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that everything was great for you, aside from the issues you had with the internet. I am sorry that it did not work well for you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Front desk person is friendly and accommodating.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
okay my fridge was broken, by the time I had realized it was the next morning and I already unpacked my things I did not want to move rooms. the smoke detector was in the middle of the room so there's a little green light in the middle of a very dark room. the free breakfast is actually only coffee, fruit, oatmeal, breakfast bars, and muffin. I picked this hotel because it said it included breakfast, so that was a little disappointing. but all in all it was ok.
Close to my medical appts Air conditioning didn't work very well and not being used to hot weather it would have helped.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the maintenance issues you experienced. In response to your feedback, I will have our maintenance engineer inspect the AC unit in your room to make sure it is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Good night's sleep. Not a place for hanging out. Spent two nights for the Wine Country Century ride. Good enough for that purpose.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the location was accommodating for your needs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My room was dearty when I checked in also they never informed me that they charged extra for doing my room.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your room was not ready upon check-in and that the information provided about our housekeeping services was not given correctly. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To make sure this doesn't happen again, I am making sure our front desk staff clearly communicates correct information about our amenities. I will also coach our staff on th... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.