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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very fair and kind I have stayed at this hotel before when visiting and it was clean, the staff was friendly, was in a convenient location and I had no complaints. This review is about my experience when I had to cancel a three day reservation a day late. Though I had expected to pay for the one day that had passed already they issued me a full refund. I think that says a lot about a business and would absolutely refer anyone to stay there. Thank you!
Business response:
Thank you for the wonderful review. We are glad you liked our hospitality as well as our location. Your continued business is the best recommendation. Thanks again for recognizing our efforts. We look forward to your next stay at Extended Stay America - Santa Rosa – North. Sincerely, General Manager
Hotel was in a conveinent location to my job. I arrived a little earlier than my check in time (15 min) and I was still allowed to check-in even though the room wasn't quite ready yet. I requested a non-smoking room, but it still smelled of smoke. I did not ask for a room change bc I was only staying 2 nights.
Business response:
Thank you for choosing to stay with us. We are glad our location was convenient for your needs and that you were overall satisfied with your visit to our hotel. However, we are sorry to know you were inconvenienced by the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention, so we can address it appropriately. Thank you for your feedback, and we hope to welcome you back. Sincerely, General Manager
Business response:
Christopher, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Santa Rosa - North and even more pleased you were completely enjoyed being with us. We look forward to having you as our guest again soon. Sincerely, General Manager
Nice hotel the hotel was great
Business response:
Paul, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America Santa Rosa - North works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us back soon. Sincerely, General Manager
Clean room at a decent price. Had a two day stay here, check in was relatively easy but getting to the third floor room was a bit more difficult as the elevator was broken and looks like it has been broken for quite some time. The room was rather clean though and housekeeping was pleasant and quick. The room smelled a bit like cabbage (at least I hope it was cabbage) but people cook in their units so you will get quite a few different aromas as you walk down the halls. There is not a lot of soundproofing so bring some ear pl... read more
Business response:
Kevan, thank you for reviewing your stay. We are happy that you not only liked your suite and our convenient location but also found us to be a good value. However, we are sorry for the issues you encountered while you were here and regret the inconvenience it caused. Your concerns in regard to the elevator will be shared with our maintenance team to fix the problem immediately. We appreciate your choosing us and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, General Manag... read more
The gentlemen at the front desk was clearly high, as evidence by the smell and his odd behaviors (although I'm not against this it's unprofessional at work). The room was very large and it's always pleasant to have a kitchenette on a 2 week vacation living out of a car. Vey beautiful area as well.
Business response:
Thank you for your feedback of your stay at Extended Stay America - Santa Rosa – North. It’s our pleasure knowing you loved our location and your spacious room along with the kitchenette. However, we are sorry you didn't experience one our staff at their best. This behavior is highly unusual, and we have addressed your comments with the staff you mentioned to ensure he delivers excellent service, all the time. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Large room! Very nice just like most Extended Stay Hotels. The only negative is that the elevator was out of service the whole time so walking up and down from the third floor the whole time wasn't very fun.
Business response:
Kelly, thank you for being loyal towards our brand and posting your kind review of Extended Stay America - Santa Rosa - North. We are pleased that you loved your spacious room, but we are sorry for the elevator issue you experienced. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
Decent priced and clean For an unplanned overnight, this fits in the budget and meets expectation on cleanliness scale.
Business response:
Your feedback is important. Thank you for sharing. It is good to know our affordable rates and the cleanliness of our hotel met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
rather disappointed horrible service, 2nd floor reeked of Marijuana, dirty toilet seat, no parking for car trailer
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.