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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice quiet Hotel Nice experience very satisfied spent the weekend with my parents i hadnt seen in 10 yrs. we were not disturbed and the staff was friendly and accomadating
Business response:
John - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you had a great stay and that our staff provided you with quality service. Thank you again for your review. We hope to see you again soon.
Nice room My only complaint is the cheapness of amenities. Time for new towels
experience in the hotel Facilities are in good shape but the service is terrible. Front desk too slow, no hair blower available and no shampoo in the room. In the morning they advertise free breakfast but we had to leave without drinking coffee because there was no coffee available and it took hours to get fresh coffee.
Business response:
Thank you for your recent review of your stay. We are glad to hear that you found our hotel to be clean and in good condition. We are sorry to hear that you were not notified that we have hair dryers, shampoo, and soap at the front desk for each of our guests. We will work with our front desk staff to ensure that they inform every guest about all of our amenities during check-in. We will also be working to make sure that our grab-and-go breakfast is fully stocked. We appreciate you bringing this to our attention. We would lo... read more
A good stay This hotel is a good place. I can't find a negative thing to say about it. I assume they've read the negative reviews and fixed whatever was complained about. Will stay there again.
Business response:
We want to thank you for taking the time to post a review of your stay. It's great to hear that your stay was a comfortable one and that our accommodations suited your needs. We would like to thank you again for posting your review and for the kind words. We look forward to welcoming you back in the future!
Location was great for me. Room was basic with most needed items but not all. Had a hard time with the airconditioner at first. It served it's purpose.
Great location for doing the Wine Country Century Great except the person at the front desk could not tell that I had pre-paid for the room, and put through a new charge, which I am currently trying to get reversed.
Business response:
Jeff – I received a copy of your review, and wanted to take a moment to personally respond. I’m happy to hear that you enjoyed your time at our hotel including our convenient location. Still, I’m disappointed to learn that you experienced booking issues during the check-in process. In response to your feedback, I will meet with the staff to review our reservations policy and guest protocol to ensure your experience is not repeated. We look forward to hosting you again in the future!
The room could have been cleaner (counter tops) and the cabinets could have been better supplied (no bowls, one glass,)Otherwise, for the money it was ok.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the room was not fully cleaned. To prevent this from happening again, I have coached my staff to ensure that closer attention is paid to all counter tops and surface areas in every room when cleaning. We are also checking to be sure each room has adequate dishware. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels in the future.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.