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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
okay my fridge was broken, by the time I had realized it was the next morning and I already unpacked my things I did not want to move rooms. the smoke detector was in the middle of the room so there's a little green light in the middle of a very dark room. the free breakfast is actually only coffee, fruit, oatmeal, breakfast bars, and muffin. I picked this hotel because it said it included breakfast, so that was a little disappointing. but all in all it was ok.
Close to my medical appts Air conditioning didn't work very well and not being used to hot weather it would have helped.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the maintenance issues you experienced. In response to your feedback, I will have our maintenance engineer inspect the AC unit in your room to make sure it is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Good night's sleep. Not a place for hanging out. Spent two nights for the Wine Country Century ride. Good enough for that purpose.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the location was accommodating for your needs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My room was dearty when I checked in also they never informed me that they charged extra for doing my room.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your room was not ready upon check-in and that the information provided about our housekeeping services was not given correctly. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To make sure this doesn't happen again, I am making sure our front desk staff clearly communicates correct information about our amenities. I will also coach our staff on th... read more
Overall, pretty good experience. Friendly, welcoming, and supportive staff. Unfortunately, no shuttle to and from the airport though.Room had odd and old smell to it but overall it was a nice stay for it to be my first visiting North California. Look forward to visiting again. Great walking score to a lot of restaurants and stores too (about 7 to 10 minutes).
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the odor issue in your room. We are sorry for this issue, but are happy to read that we provided you with a pleasant stay overall. Iâm thrilled you found our staff to be friendly and accommodating and enjoyed our location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
There was a very strange smell in the hallways. The air conditioner wasn't working properly which made for a very unpleasant experience.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the air conditioner was not working properly and that the hallways had a bad odor. In response to your feedback, I am making sure that the hallways always have a fresh smell and that maintenance checks the air flow in the rooms. I am grateful for the feedback you provided so we are able to continually improve our property. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.