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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Timothy, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Cheaper than the hotel picked for a wedding We had called prior to our arrival asking for early check in (wedding and check in we're both at 3) we arrived on Saturday the 30th around 1pm and told the man at the desk we wanted to check in, he promptly said no. Nothing available. We kinda stood there, and then my friend mentioned we called to see if there was early check in and there should have been a note attached. Again the man said no, very rudely. My friend and I just looked at eachother and started to discuss a plan of a... read more
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies regarding your unpleasant experience at our hotel. Our number one goal is to ensure each of our guests has a wonderful experience, and we are sorry we fell short this time. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Jeffrey, thank you for being our guest at Extended Stay America - Santa Rosa - North. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating regarding your stay at Extended Stay America - Santa Rosa - North. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Santa Rosa - North. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Santa Rosa - North will be your first choice every time you visit this area. Sincerely, General Manager
It was a pleasant stay.
Business response:
Thank you for sharing your review regarding your stay at Extended Stay America - Santa Rosa - North. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Would not stay here again Only one person working to help customers. Although there was a kitchenette there was not a cup or glass in the entire room. Bed felt you were sleeping on a sheet of plywood. Woulld not ever stay here again. The area the hotel was located was the only saving grace.
Business response:
Marilyn, thank you for being our guest. We are pleased you had an overall nice stay and liked our location. We value your observation in regard to the bed and will make necessary changes at the time of future renovations. We would also like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope to have the opportunity of welcoming you back soo... read more
The Curtain Rod! I arrived and didn't inspect the room I was given as I had to leave immediately for an engagement. I returned late at night (1am) and when I entered the room, the main window curtain rod had broken and fallen off the wall, somehow, and was laying shambled on the ground. I was then given another room whose shower curtain rod was broken. I was then woken up early by the cleaning lady knocking at the door. She wasn't told the room would be occupied. Then once again, an hour later, by the clerk who was told by t... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We sincerely hope you will give us another chance to provi... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.