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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, pretty good experience. Friendly, welcoming, and supportive staff. Unfortunately, no shuttle to and from the airport though.Room had odd and old smell to it but overall it was a nice stay for it to be my first visiting North California. Look forward to visiting again. Great walking score to a lot of restaurants and stores too (about 7 to 10 minutes).
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the odor issue in your room. We are sorry for this issue, but are happy to read that we provided you with a pleasant stay overall. Iâm thrilled you found our staff to be friendly and accommodating and enjoyed our location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
There was a very strange smell in the hallways. The air conditioner wasn't working properly which made for a very unpleasant experience.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the air conditioner was not working properly and that the hallways had a bad odor. In response to your feedback, I am making sure that the hallways always have a fresh smell and that maintenance checks the air flow in the rooms. I am grateful for the feedback you provided so we are able to continually improve our property. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
No coffee pot Towels where too worn and hard and cant believe there was not a coffee pot in a hotel that offers full kitchens.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not explained fully. We do offer coffee pots and other kitchen item upon request. In response to your feedback, I will be taking the time to go over the check-in process with my front desk staff to ensure that we are properly communicating this to guests in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide yo... read more
Nice but, limited service. The lack of daily maid service was disappointing.
No glasses in the room Room was clean, upon checkin we requested a coffee maker, pots/pans and dishes for the kitchenette. We never got any of them. The room also didn't come with glasses for drinking. I guess you have to ask a few times to get those too. On the bright side we did not feel the earthquake in Napa.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.