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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee pot Towels where too worn and hard and cant believe there was not a coffee pot in a hotel that offers full kitchens.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not explained fully. We do offer coffee pots and other kitchen item upon request. In response to your feedback, I will be taking the time to go over the check-in process with my front desk staff to ensure that we are properly communicating this to guests in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide yo... read more
Nice but, limited service. The lack of daily maid service was disappointing.
No glasses in the room Room was clean, upon checkin we requested a coffee maker, pots/pans and dishes for the kitchenette. We never got any of them. The room also didn't come with glasses for drinking. I guess you have to ask a few times to get those too. On the bright side we did not feel the earthquake in Napa.
Nice quiet Hotel Nice experience very satisfied spent the weekend with my parents i hadnt seen in 10 yrs. we were not disturbed and the staff was friendly and accomadating
Business response:
John - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you had a great stay and that our staff provided you with quality service. Thank you again for your review. We hope to see you again soon.
Nice room My only complaint is the cheapness of amenities. Time for new towels
experience in the hotel Facilities are in good shape but the service is terrible. Front desk too slow, no hair blower available and no shampoo in the room. In the morning they advertise free breakfast but we had to leave without drinking coffee because there was no coffee available and it took hours to get fresh coffee.
Business response:
Thank you for your recent review of your stay. We are glad to hear that you found our hotel to be clean and in good condition. We are sorry to hear that you were not notified that we have hair dryers, shampoo, and soap at the front desk for each of our guests. We will work with our front desk staff to ensure that they inform every guest about all of our amenities during check-in. We will also be working to make sure that our grab-and-go breakfast is fully stocked. We appreciate you bringing this to our attention. We would lo... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.