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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend your money elsewhere The first room they gave us smells like urine. They did give us another room and felt a little better not much. The rooms were not cheap to start with totally not worth the money. The breakfast is a total and complete joke photo attached
Business response:
Dear James, We sincerely apologize for the issues you encountered during your recent stay with us. It's disheartening to read about the initial room conditions and the disappointment regarding our complimentary grab-and-go breakfast. When we receive such feedback, it is always reviewed with the appropriate teams for improvements. Please rest assured that we take your concerns seriously and are working diligently to address them to ensure a better experience for our guests. We hope you will consider giving us a future opportu... read more
Refund needed unsafe and unclean We asked for a handicap room, they refused to give us one at first saying they were full, I said I would go somewhere else and they had one available after all Someone in the parking lot was harassing the front lobby, asked for my phone and kept trying to talk to me while holding a knife. When I told the front desk they said they knew and he would be removed, I saw the same man coming out of his room the next morning The elevator stopped working and we were stuck for over an hour with no exit... read more
Business response:
Dear Guest, We appreciate you sharing your feedback about your stay at our hotel. We are genuinely sorry for the inconvenience you experienced with your room assignment and the frustrations caused by the elevator being out of service. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Again, we are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management
not going back it is a large hotel and i asked for an early check it, about 2 or 3 hours. in that large hotel they did not have a room ready at 1pm. it is a little dingy. the full sized refrigerator is nice but strange that the kitchen has nothing to use. no silverware, plates, paper towels, bottle openers. the ac/heater did not work so no air circulation. the windows opened a little but not much air. for a large hotel they have one elevator. the "breakfast" is minimal muffins and oatmeal. they have coffee but no tea and no ... read more
Business response:
Dear brent, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured that we will address this with the concerned team members for improvement, and we hope this unfortunate situation will not prevent you from sta... read more
Our room, especially the bathroom, was extremely dirty and looked like it had not been cleaned at all. Our bathroom sink was unusable because the drain was clogged/slow. The room smelled musty. Why have a kitchen in the room if you leave nothing in it to use? You can call to request items but there should be basic items in the room at all times. There wasn't even your typical single pod coffee maker in the room that even Motel 6 offers. Several people in and around the property that looked like they were on drugs. Trash ever... read more
Business response:
Dear Kristina, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.