This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator is broken (June 1st 2024). The guy at the front desk asked me if I'd like a third floor room when checking in, so I said sure. It was only after I checked in that he decided to tell me the elevator is broken, and, all the other rooms were taken so he couldn't move me. Thankfully, I was only staying the night and just had my backpack. But I saw some people really struggling with their luggage. Over all, this place is okay if you're passing through. There is no lobby, the halls are dark and creepy, there's zero so... read more
Business response:
Dear Katrina, Thank you for sharing your review and the details surrounding your recent stay. We apologize for your concerns with the elevators and appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize for any inconvenience. We also appreciate your compliments about our comfortable rooms with kitchens and are glad you rested well. It was an honor to host your visit, and we hope you will give us another chance to welcome you.Sin... read more
WARNING The elevator was not working. Water was turned off for two hours. Notice was posted but I was not told prior to my stay. Furniture was dusty & shabby. Carpet was filthy.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We truly regret the inconvenience you encountered with the houskeeping oversights, the elevator not working, and the water not being available for a few hours. We understand the frustration you had. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we w... read more
Clean up your act and be truthful to your guests. Moldy bathroom. Hallway smelled like a dead mouse or rat had died somewhere in the walls. I was informed the elevator wasn’t working after they had taken my $$$. Front desk had a poor attitude.
Business response:
Dear Austin, Thank you for being our guest and sharing your honest review. We sincerely apologize for the cleanliness issues and the non-functioning elevator. We regret any miscommunication and understand your frustration. Please know that we will promptly address these concerns with our maintenance and housekeeping team. Additionally, we regret that our front desk staff did not provide the level of service you deserve. We are immediately addressing these problems and improving our guest experience. Thank you for your feedba... read more
The TV was broken got rooms in the third floor no elevator working
Business response:
Dear Patricia, We appreciate you choosing to stay with us and regret any inconvenience you encountered. Ensuring our guests' comfort is our top priority, and we apologize for the issues with the broken TV and the elevator. Rest assured, we'll promptly address these matters with our maintenance team. Your feedback is invaluable as we continually enhance our services. Despite these challenges, we hope you found other aspects of your stay enjoyable. We look forward to the opportunity to host you again, providing a seamless expe... read more
We decided to stay at this property because it showed close to area we needed to visit. The page also claimed 'free Breakfast.' The property is very dated, somewhat dirty and the breakfast was under-whelming. The coffee was awful, no milk or non-flavored creamer. They offered a package of instant Oatmeal with warm water that wouldn't cook it. There was a pre-packaged, unhealthy muffin & granola bar! That was breakfast??? No ice machine on property. We had to drive to area store to buy ice & that was very hard on a rainy nigh... read more
Business response:
Dear Shawn, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deser... read more
Having the amenities of a studio was great. Room was clean, decently appointed. Night staff’s customer service was lacking. Chose hotel for proximity to hospital, but accommodation for the needs of the patient leaving the hospital took multiple conversations.
Business response:
Dear Kristin, Thank you for sharing your experience of your recent stay at our hotel. We are glad you were pleased with your room, particularly the cleanliness and in-room amenities. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Please accept our deepest apologies for the level of service you received from our night staff. We take our guests' comments seriously, as they will help us enhance the experience for future g... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.