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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Hotel Room stunk of weed .Lots of suspicious people till very late.Very noisy lots of banging on doors.No WiFi and manager was no help.People smoking in hallways stain on carpets .This place needs serious attention to details .To be able to make guests feel safe and welcome.Also there is no excuse of WiFi problem if they say on site they have it very inconvenient if you have work to do .
Business response:
Mary, please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. We are taking steps to ensure future guests do not encounter the same issues. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Not what I expected I have stayed at other properties in this chain and been very comfortable. They were homelike with kitchens equipped with basic cookware, eating utensils, dish soap and paper towels. Kitchen in this property have a rudimentary cooktop, refrigerator and sink. The first room I was given had nether towels nor shower curtain.mI suggested another room after the staff member offered to look for a shower curtain in another room. Staff were unfailingly polite with requests and inquiries. Room was spotlessly cle... read more
Business response:
Lauren, thank you for your feedback. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back. Sincerely, General Manager
No towels have to ask very slow getting desk to answer phone lobby not clean
Business response:
Noel, I am deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Your satisfaction is our top priority, so your feedback will be shared with my entire team in an effort to improve our service. Thanks for bringing this to my attention, and please give us another chance to provide you with the experience you deserve. Sincerely, General Manager
No room available after booking. Bad bad
do not stay at this hotel The place was hard to find, I called the hotel and the person who answered the phone said she could not help me because she was new to the area. After several calls I found someone who could give good directions. The place needed a good cleaning from top to botton, this includes rooms. I need a copy of my stay and no one was in the office and I could not fine anyone. The morning breakfast was coffee and small cup cakes.
They took way too long to check people in. In order to see if my room was available, the front desk person would walk all the way up to the room and check. They did this for every person that checked in. Inefficient. My room was not the ready when I checked in. So I cam back an hour and a half later and they still had to check if my room was ready. The people working there weren't too friendly either. I made absolutely no complaints and was very cordial. Yet, the workers' attitude was as if they really didn't want to be ther... read more
Going out of business!! Please take this off your list of hotels! It was horrible! First there weren't pillows on the bed, not enough sheets, and for a kitchenette there was no kitchen utensils!! Then to watch TV we had to go get batteries. Leaky pipes, holes in walls broken furniture. But the worst thing is they had a young girl working alone at night. No room service in three days.
Never again I was treated badly and wont be returning due to the lack of customer service and being given the run around and staff is gone after 11 talk about an unsafe environment
first and last time. The evening front desk attendant was rude and incompetent. She put us in room 217 and the computer had us in 117.... She proceeded to explain (condescendingly) to my mature adult partner that he isnt using the key card correctly for the door... turned out she didnt know how to properly code the cards for the right room!! She was rude both evenings and even walked in to our room and accused him of squatting... ? Worst desk attendant Ive ever encountered. We requested (kitchen pots/plates, etc) a coffee po... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.