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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet was gross. Had to put the towels downs
Business response:
Thomas, thank you for choosing our hotel and for taking the time to provide feedback. Please accept our apologies for overlooking some areas of your room prior to arrival. We are sorry for these oversights and hope the issues were remedied to your satisfaction. It was our pleasure serving you, and we hope to see you here again. Sincerely, Hotel Management
The only place that still had a room & allows dogs It was the only place that still had a room and now I know why. The toilet in our room was obviously clogged, the room key did not work and the carpet was badly stained. It had a kitchenette but not one dish. I had to go to the front desk, again, and request a bowl so my dogs could have water. The positive thing I can say is they do accept dogs.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. Your feedback will be discussed with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, but we also deliver these on request. We hope you will consider a return visit so we can make a much better impre... read more
Do Not Stay here Whoever owns this hotel should get out of hospitality service because they have no idea what they’re doing. The rooms were filthy, not because of housekeeping, but the linen was old, carpets were stained, everything was in poor shape. Shame on you. I felt bad for the staff, it’s obvious they are not being provided the supply’s they need to keep everything up to par. I will never stay at a extended stay America again.
Business response:
Heidi, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can show you the example of our hospitality. Sincerely, Hotel Management
No blanket on bed, no towels in bathroom, no maid service
Business response:
Mike, we apologize for not informing you our hotel policy. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests. We will be sure our front office team communicates this more clearly going forward. Your feedback with regard to the blanket is discussed with the housekeeping team to be more diligent going ahead. Please c... read more
Unsafe Environment, Shady The hotel was in a bad area of town, Motel 6 feel. I would never stay here again nor would I recommend this place to anyone. I’m very unhappy and disappointed in this option of hotel provided by Expedia.
Business response:
Thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Dismal. Sticky carpets, stained linen, granola bars for breakfast and a used comdom under the bed
Business response:
Thanks for being our guest. We apologize for the housekeeping issue you encountered while being here and are sorry our breakfast offerings weren't to your satisfaction. We are concerned about your experience and have immediately shared it with appropriate individuals in our organization to improve our service and facilities moving forward. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
The No Good Hotel The stay was not comfortable. They room was very dirty. Nothing worked properly..e.g. refridgerator, microwave, shower flooded the room. The property had several shady looking characters hanging around. When leaving there were two police vehicles conducting a search ...?
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Shou, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
dismal We stayed for 4 nights for a family wedding. We thought having a kitchen would be a good idea to save money on dining out . I didn't realize there wasn't anything in the kitchen besides a kitchen. no plates, silverware pots pans. nothing. No coffee pot or hair dryer. I understand now that this is an efficiency appartment and people live here.I understand that many people were displaced by the fires but you should know that you will encouter people smoking pot outside their rooms and there are quite a few large dogs li... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.