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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was a dirty disgusting stinking mess. You couldn't pay me to sleep there. It was so bad I preferred to leave and drive home.
Business response:
Linden, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
Better Options Available Carpet should have been changed out a few years ago. Room severely in need of remodeling. No utensils provided in kitchen. Not even cups for water provided. Refrigerator would not even keep milk cold, had to throw it out in the morning after putting it in the refrigerator about 6 hours earlier. Requested that it be fixed. It was not during my stay.
Business response:
Chris, I apologize that we failed to provide you an exceptional stay. We are sorry our staff did not respond to your needs and the inconvenience it caused. Your comments have been shared with our department heads to come up with an action plan for better training of our staff. We also apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. I hope you will return so we can make it up to you... read more
Don't do it First room had no air conditioner, second room had dark stains on the walls and floors.
Business response:
Victoria, I apologize for the cleanliness issues you experienced during your stay. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Disappointing Chose the hotel based on location, existing rating and breakfast provided. I learned while checking in that the breakfast provided was less than even a basic Continental breakfast. This was provided in the office lobby which was barely big enough for 10 people including those waiting at the lobby desk. Being disappointed continued in the room that had a lingering odor, not sure what it was, dirty bathroom floor and no wash cloth provided. I hadn't stayed in an extended stay for a few years but thought they offe... read more
Business response:
Harry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and breakfast teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Booking was cancelled for not calling ahead Booking was cancelled for not calling ahead. The confirmation didn't say anything about calling before to check-in. This hotel is a sham
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Checking in problematic. Did not feel safe. Clerk was handing out keys without checkn id's. Apparently keys were deactivating. Fire alarm went off, think people next door were smoking and fire dept had to check rooms.
Business response:
Please know our top priority is the safety and security of our guests and employees. Our staff is reliable and well-trained, and we assure you we are investigating these issues. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, General Manager
Horrific incounter Hotel overbooked and and was pretty rude when we got there. The. Attendant basically said her is the number to call Expedia. While I was on hold with Expedia my friends who did get a room came asking for towels there were non in the room. The front desk basically said they wee non they needed to be washed. The maid when by with cart full of dirty towels and was smoking. The location was getto. The fact we didn't get a room was a positive. Expedia rebooked us at the Sandman and it was clearly a better move ... read more
Business response:
First of all, please accept my sincerest apologies that we were unable to accommodate you and the way we responded to your queries. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. We are truly sorry and hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, General Manager
What a dump The place was dirty!!!! Cigarette butts littered the common ways, trash was overflowing in trash cans, no toiletries in the rooms or a coffee pot for complimenteray coffee, hotel guests were rude and rowdy I complained and nothing was done I spent $433 for two nights at this place and it felt as if I was staying in skid row I called to complain to the manager and I still have yet to hear back
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.