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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware We found exposed wiring, rotting food in the refrigerator, fallen shelves, two missing light bulbs, hair in the sink, and did not have any towels or soap when we first checked in.
Business response:
Jim, we sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, General Manager
Very run down. Old and tired. Would not stay there again. very noisy.
Business response:
Please accept our apologies for not meeting your expectations. We appreciate your feedback about the condition of the hotel and have shared it with the appropriate individuals in our organization who are finalizing our future refresh. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Refrigerator not working. Had to ask for face towels
Business response:
Thank you for being our guest. We apologize for the issues you encountered with the refrigerator. We have shared your concern with our maintenance staff to take corrective actions immediately. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the ... read more
Would not recommend Hotel from the outside is nice but they have people living there. The police goes by there a lot which means the place is not safe 1 of the rooms was not clean at time or check in - no clean towels in room- I paid $173 for one night I expected a better hotel would NOT stay here again
Business response:
Patty, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Not if you paid me! Absolutely disgusting place to stay. Horrible staff, lobby smelled like an old ash tray. If you're looking for a dirty, bad smelling, uncomfortable place to take a lady of the evening; THIS IS IT!! Working girls hanging off the rails outside of rooms was our first sign that this place was trouble.
Business response:
Jacob, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Drive by if you can Room reeked of cigaret smoke. Rug had mysterious stains. The toilet chain was broken. We had to go to front desk for towels. A little effort could turn it around as the quality inn touches -- comfy luxe bedding -- make you want to overlook the iffy neighborhood, the soliciting by call girls and surly staff who can't Direct you to restaurants or markets
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
worst place Ive stayed in yet Broken pictures still up but tapped together. the floors were so nasty and dirty. the fire alarm was broken and hanging from the ceiling and the tub did not drain so I had to shower in my own dirt. ppl living there that where loud and had pit bulls running around outside. not worth 153 dollars. complained to staff and someone was suppose to be getting back with me about it but no call yet.
Business response:
Thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh, well maintained accommodations during your stay. I am working with our housekeeping and maintenance departments to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Broken picture, faulty fire alarm hanging, dirty Broken picture, hanging fire alarm, dirty floors, bathtub didn't drain, chewed up remote control
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your comments which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Not worth the cost Desk clerk was nice enough, although when I asked her for a light bulb for the lamp that had one missing, she brought a tiny appliance light bulb instead of a regular one for a lamp. AC struggled to keep place cool enough. "Breakfast" consisted of tiny prepackaged muffins, prepackaged granola bars, and coffee--about as basic as you can get.
Business response:
Jim, thank you for choosing to stay with us. Although you liked our front desk service, I am sorry for not meeting your expectations. I have shared your feedback with my entire team in order to step up our game. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.