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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Very unhappy with this booking, I did not like that we had to be relocated after a long trip to a different hotel that was even worse. Will never again book a trip through this hotel.
Business response:
Ruby, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to ou... read more
Hotel feo , nada q ver con el de la foto de la pag No si quiera me dejaron entrar. Hice la reservacion con una semana de anticipacion y cuando llegue con mi familia no tenia ningun cuarto porque se lo vendieron a alguien mas. Fue la peor experiencia q he tenido. En fotos se be bien pero cuando lo vez en persona es total mente diferente
Business response:
Angel, it is very disappointing to read your comments concerning your visit at our hotel. Please accept our sincere apologies for the lack of attention at the front desk. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Too many flies, toilet backed up Terrible-waste of money-too many flies.. Awful continental breakfast-no help available when toilet backed up
Business response:
Thank you for your candid evaluation. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so that no future guest experiences the same. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
horrible I think they are dealing drugs out of this hotel. Room not clean, one of my rooms had no bedding, no pillows, dirty towels, furniture pulled out from the walls. Had 20 flies in the room. Dirty carpet, drug baggie on the floor, broken glass in the bathroom floor.
Business response:
Thank you for your feedback. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. I am meeting with my team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve... read more
Overbooked We booked this hotel 2 weeks before our trip. At 3pm the day we were to stay, they sent us an email saying they were overbooked and our reservation was cancelled. However, we were in a place where we didn't have service all day and didn't get the email. We showed up at the hotel and were turned away after a long day of traveling. Lady at desk was helpful and apologetic, but what a horrible practice to overbook. The hotel we ended up staying at said they do this all the time and they frequently get their cancelled ... read more
Business response:
Thank you for being our guest. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. Please give us another chance for an improved stay the next time you are in the area. Sincerely, General Manager
Don't bother with this hotel. I booked a smoking room, but none were left because most of the rooms in this hotel have been rented to Section 8 recipients. Service is nonexistent, the staff are incompetent at best, dirt and trash everywhere with no trash pickup the entire weekend. Very disappointing after our good stay here last November. The new management is running this place into the ground.
Business response:
Lois, thank you for staying with us once again. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably we failed during this process and for that I am sorry. I will discuss your feedback with my staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, General Manager
do not ever stay at this place!!!!!!!! basically a dump! zero customer service unclean rooms with hardly any towels but you were welcome to come down to the office and get some as there was apparently only one employee on this property!! Screw that , not when I'm paying $180/night!!! we were there 3 days and none of the trash can had been dumped , overflowing with dirty baby diaper and everything else!! and I'm pretty sure one guy is using it to pimp out girls!!! stay down the street at the Best Western, wish we had!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Board of Health Nightmare! I was shocked! The property is filthy with old cigarette butts, trash, and cobwebs. Overflowing, fly infested garbage cans are positioned everywhere! The floors in the rooms are matted with blood and spillage, and stained with animal waste. The linens are dingy and gray. The curtains and upholstery had crusty white stains.There was obvious prostitution and drug use activity occuring within the property. My family booked two nights and two rooms, but wound up staying the second night in the less fil... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
No room - overbooked! We booked a room at this hotel and our credit card was charged and we had a confirmation number. However, that morning I got a message from Expedia that the hotel was overbooked and no room was available. Expedia then booked us into a sub-standard Travelodge with cockroaches on the walls.
Business response:
James, please accept our sincere apology for the issue you encountered with your reservation. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. Please consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.