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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel off the freeway Room wasn't available when we checked in. We got a room on the 3rd floor and the elevator wasn't working with no sign that it was out of service. No pillow cases on the pillows, no towels in the bathroom. No remote to the tv, no deadbolt lock to the door. The hotel has so much potential but needs better staffing and upkeep for the hotel. We did like the full sized refrigerator and the microwave in the room.
Business response:
Thank you for staying with us and sharing your review. Please accept our sincere apologies for the issues you experienced during your stay and the inconvenience they caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We truly hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
La reservación se hizo pero la habitación no estaba disponible, no hubo respuesta por parte del personal del hotel.
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Horrible and Greedy The Hotel accepted my reservation and prepayment 3 weeks in advance of arrival. As demand for rooms went up for the weekend I was dumped in order to obtain higher room rates they are horrible and greedy I will never use and do not recommend Extended Stay America !!
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Please give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Fly parade inside, coupled with a filthy exterior. Terrible experience, filthy sidewalks everywhere, hotel lobby filthy, elevator filthy-it sorely needed a deep cleaning. The interior of both rooms seemed clean,but, flies were abundant in both rooms we rented. Toilet was clogged, no response after hours for service. Continental breakfast was lacking substance.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
horrible they over sold the room I reserved and when they finally found a room for me the bed didn't have any linens, no towels, and the bathroom hadn't been cleaned. When I called the front desk they said they would send someone up to take care of it. they never did so we left. they did give me a full refund
Business response:
Lori, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we always strive to provide. Sincerely, General Manager
Needs help They had no house keeping. I think they quit. Staff was unhappy with their jobs.
Business response:
Clarissa, we appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, Gener... read more
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Bad location I was very unhappy. I had to unclog the toilet. The refrigerator was broke. It was the worst hotel I've ever stayed at. I should of book with motel 6 I have had better experiences with them.
Business response:
Thank you for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Do not stay here. Not safe for families with children. Many of these rooms are being rented long term by people who are unable to afford renting in the area (low wage workers and homeless folks with dogs). Felt dangerous and dirty. There was a problem with my reservation (it had been cancelled without me being informed - and yet my credit card was charged!) and it took approximately 45 minutes to resolve with hotels.com/Expedia.com once we arrived and discovers this upon checking in at 9pm. In the morning, while we were down... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.