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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Bad Cuztomer Service I booked a room and when I got there I was told there were no rooms available. Then I was given a claims number to call and was given the runaround by a clown who had no idea how to fix the problem The desk clerk was rude and could care less that I was being inconvenienced. Will never deal with the Chain again.
Business response:
Mark, please accept my apology for the issues you experienced at our front desk. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our hotel. Every member of our team takes pride in impeccable customer service, and this isolated incident will be discussed with the appropriate team member to prevent another such occurrence in the future. We appreciate your business and hope you will consider giving our hotel a second chance the next time you are in... read more
Do not stay here The room I booked was not available, was given a smoking room and a queen size bed, I was told it was the only room left. The bed only had a fitted sheet and when I asked for a blanket I was told there were not any that were clean, I was given 2 sheets. There was only one towel in the bathroom, again I was told nothing was clean. The hotel seems poorly managed with ineffective staffing
Business response:
It was troubling to read about your experience at our hotel. We are sorry for the reservation issue you had and that our team was not able to resolve it properly. We also apologize for the cleanliness problems you encountered. I have shared your feedback with the respective teams. We hope to have another chance to provide you with the hospitality we desire for all of our guests. Sincerely, General Manager
Keep going Not clean, terrible service, no amenities, terrible location.
Business response:
Sondra, please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a much better experience in the future. I hope you will give us another chance to deliver the type of stay you should always expect from our hotel. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Not what we expected When we arrived, they were overbooked and offered to send us somewhere else. It was late, we were tired and had a trailer to park so we said no. They gave us a room with 2 double beds instead of a queen. There were no towels, coffee maker, hair dryer. They brought what we needed after calling. The front desk was helpful. The room was very drab.
Business response:
Sue, I am sorry our hotel was overbooked and that we were unable to provide you with the room type of your choice. We offer no excuses for this mix-up, and I apologize for the inconvenience. I have discussed your comments with my team, and we are reviewing our procedures so this does not happen again. Your feedback is valuable to us as we continually improve our service and facilities. We hope you will visit us again when you are in this area. Sincerely, General Manager
We had to leave, it was bad
Business response:
Jonathan, I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Not what I expected Not what I expected. They dont clean daily the htel and the hotel is not well mantained. Dont
Business response:
Thank you for taking the time to give us your feedback on your stay. You are absolutely correct to expect a clean, well-maintained property, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out for impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely, General Manager
No heater/fan working. Thin sheets. Requested a king room. Received a queen bed for both my husband and I.
Business response:
Thank you for your candid feedback. I am sorry we missed meeting some of your expectations in regard to your room and for the inconvenience you experienced at the time of check-in with your reservation. I have shared your concerns in regard to your stay with the concerned team to ensure no future guest experiences the same. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Nasty rip,off no WiFi for 2 days Worse place ever .People banging on doors strange people loitering around parking lot room was clean but reeked of pot
Business response:
Mary, I apologize for the disappointing stay you had with us. It is never our intention to let you down on your expectations. I will be sharing your review with my entire team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another chance so we can provide you with a better stay you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.