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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
for one night OK, but carpet in the room NOT clean
Business response:
Santiago, thank you for choosing Extended Stay America for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered in your room.Please be assured that we have shared your feedback with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
No the best stay I've ever had! I think our room never got completely cleaned before they gave it to us. Trash in the bathroom trash can, one roll of toilet paper not ever on the holder.... had been used already. Lady that checked us in was not super friendly. We had three rooms. First room they assigned to my mom was downstairs. Next room was my brother's who had a boot on his broken ankle and a cane... she gave him upstairs all the way down from the elevator. Mine was assigned last and the girl told me she tried to give my... read more
Business response:
Ronda, thank you for your feedback. We apologize for the cleanliness and service issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind themour main goal is to provide outstanding customer care to our guests. Wehope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Location was fine. Kitchenette was clean. However, no amenities on site, no ice machine, no hair dryer in room, no alarm clock in room, no pen, no paper, no cups. Sidewalks and stairs really needed pressure washing.
Business response:
Jane, thank you for staying at our hotel. We are sorry for the difficulties you experienced while being here. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, our in-room amenities along with the kitchenware are kept at the front desk and are always complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Overnight stay This hotel is conviently located off of the freeway. We went for a quick overnight stay after a friend’s wedding, so it satisfied our needs. The neighborhood is a little sketch, so just be aware.
Business response:
Nyla, thanks for choosing Extended Stay America for your needs. We are delighted to know you liked our convenient location and had a relaxing stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
It was ok
Business response:
Kevin, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind review. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
the bed was comfortable and the room was clean put the kitchenette to use appreciated that the a/c was a problem at night the battery went low and had to wait till morning to get it replaced so either it was too cold or very hot made for an uncomfortable night.
Business response:
Vince, thank you for choosing to stay with us at Extended Stay America. We are glad you enjoyed your well-maintained room and that you appreciated our comfortable beds. However, we’re sorry for the difficulties you had with the AC in your room. We have asked our maintenance team to rectify the problem immediately. We appreciate you bringing your valuable feedback and hope to see you again for a much better experience. Sincerely, Hotel Management
Easy to get to. Comfortable. Relaxing.
Business response:
We appreciate you being our guest. Thank you for letting us know your visit Extended Stay America was perfect in every way. We look forward to welcoming you back soon Sincerely, Hotel Management
Business response:
Jacob, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,264 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.