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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got a non smoking room & the room definitely had been smoked in more than once. Floor dirty and next to nothing to offer as far as breakfast. Their coffee was decent that’s about it!
Business response:
Jennifer, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Counting on your kind generosity to accep... read more
Good value for money Was a last minute booking as we got double booked at another hotel. Staff friendly. Room tidy & clean.
Business response:
Thanks for taking the time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and that our friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Very accommodating Staff went out of their way to accommodate us when we arrived early to give us an early check in. Very nice employees.
Business response:
Sara, thank you for being our guest. We are pleased to know you liked the excellent service provided by our courteous staff and had a nice stay with us. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Katie, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Peter, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Meh. Could have been cleaner. Mold on the bathroom ceiling. Missing wash cloths in the bathroom. Hair left in the shower. We weren't expecting the Ritz, but I feel like there is a basic standard of cleanliness. There were literally no other rooms available as it was a holiday weekend. We were stuck.
Business response:
Thank you for sharing your feedback. Although you liked certain aspects of our hotel, we apologize for the cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It's great Barbara is awesome best front desk person great attitude
Business response:
Matt, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf Barbara of for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Staff member The employee, Biaoncia, had music so LOUD! We came from out of town to go to graduation. I was woken by her LOUD music at 5:00 AM. I found it was coming from the lobby. I ask her to turn it down, by 6:00 AM when team leader came in the music was still loud but was turned down very little. I was told employee was spoken to about her loud music, I was stunned to find the noise was coming from the lobby, No apology from employee, only "excuse me" 3 times. Not exceptable!!!
Business response:
Thank you for letting us know about the inconvenience you encountered due to one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,226 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.