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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh. Could have been cleaner. Mold on the bathroom ceiling. Missing wash cloths in the bathroom. Hair left in the shower. We weren't expecting the Ritz, but I feel like there is a basic standard of cleanliness. There were literally no other rooms available as it was a holiday weekend. We were stuck.
Business response:
Thank you for sharing your feedback. Although you liked certain aspects of our hotel, we apologize for the cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It's great Barbara is awesome best front desk person great attitude
Business response:
Matt, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf Barbara of for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Staff member The employee, Biaoncia, had music so LOUD! We came from out of town to go to graduation. I was woken by her LOUD music at 5:00 AM. I found it was coming from the lobby. I ask her to turn it down, by 6:00 AM when team leader came in the music was still loud but was turned down very little. I was told employee was spoken to about her loud music, I was stunned to find the noise was coming from the lobby, No apology from employee, only "excuse me" 3 times. Not exceptable!!!
Business response:
Thank you for letting us know about the inconvenience you encountered due to one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Salvador, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Exelente comodidad ademas ubicado en muy buena area.
Business response:
Jerry, thank you for your wonderful review of Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Decepcionada. Le verdad quede desepcionada, pues siempre me habia gustado quedarme aqui, pero ahora la habitacion q nos dieron estaba hirrible, no tenia toallas, las camas estan tan viejas q se sentian los resortes, la carpeta tan sucia q olia mal todo el cuarto, todo estaba muy limpio pero la carpeta lo arruinaba, y para terminar enfrente de la puerta estan los botes de basura llenos de moscas q se metian a la habitacion tan pronto abriera la puerta, afortunadamente nos cambiaron a otra, pero los guest del cuarro de arriba ... read more
Business response:
Ileana, thank you for staying with us. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Although your experience is not typical, we obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Managemen... read more
Mas únenos
Business response:
Eliezer, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,190 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.