Extended Stay America - Santa Rosa - South

Business response:

Brandon, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Patty, thank you for being our guest. We're glad you were happy with your room, but we're sorry for the difficulties you experienced due to your bed and for theinconvenienceyou had due to our hotel policy. Please knowour front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Also, knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Wehope you wi... read more

Business response:

Evelia, it was our pleasure having you as our guest at Extended Stay America, and thank you for your recommendation. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Lynda, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your well-kept room and were impressed with our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for being our guest. We are pleased to know you liked our courteous associates and were happy with our pet-friendly policy. However, we are sorry if you had any inconvenience. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Susie, thanks for returning back and being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management