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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and organized. The hotel was well located for my needs. My room was ready, clean, everything worked. The hotel was very full yet I w was able to park close to my hotel room. The air-conditioning kept me cool and I spent a quiet restful night. This is NOT a resort hotel; I received the product expected.
Business response:
Thank you for sharing your positive feedback. We are glad to read you had a comfortable stay and that our convenient location and well-kept property met your expectations. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Had everything I needed. The room was fine. The property exterior wasn't the cleanest. The staff is super nice and helpful. Remember to ask for all the dishes you need (and coffee maker) when you book or when you check in, or you will be without anything to pour your coffee into in a the morning.
Business response:
Anna, thank you for sharing your experience with us. It's nice to know you had an overall pleasant stay, but we are sorry for not meeting all of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We value your feedback as it helps us to improve moving forward. We regret the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Just okay... Exce Location. Room was clean and comfortable. There were no Kitchen supples (plates, utensils or cups) as advertised. When I got back the second day the room had not been cleaned but I was too tired to care and I had not left it messy anyway. Their breakfast To Go is spartan to say the least but it was better than nothing at all. They did have delicious coffee. The elevator was pretty dirty. They really should clean up around the grounds of the buildings. Definitely won't be my first choice to stay again but no... read more
Business response:
Gregory, thank you for your visit. It’s nice to know you were overall satisfied with your stay, but we apologize for the issues you encountered during your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Our housekeeping service is done on a weekly basis to respect the privacy of our long-term guest, but we are ha... read more
Business response:
Thank you for choosing to stay with us and taking the time to give your rating. We strive daily to please our guests and your feedback tells us we are meeting those goals. We hope to see you again soon at Extended Stay America - Santa Rosa – South. Sincerely, General Manager
Relaxing spot The staff was incredibly helpful with my reservation. They were over booked and hotels.com emailed me to say they needed to rebook me the day I was headed to check in since I was working a local event I called the hotel directly and they were able to keep my reservation and even allowed me to extend a extra night. Thanks to Ana!!
Business response:
Jenny, thank you so much for confirming to others that what a great choice Extended Stay America - Santa Rosa - South is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. I will be sure to share your compliments with Ana for a job well done. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
Was expecting better Desk clerk seemed preoccupied as she answered a personal call while assisting me. I had issues connecting to the wifi and she wasn't there to assist. Room quality was below expectations. Would not recommend if other options are available.
Business response:
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve, and we will take your feedback into account. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, General Manager
The hotel itself is beautiful the staff is unreal I mean one of the main reasons I stayed there was for the kitchen at my only thing I didn't like was they have no utensils no pots and pans to use the kitchen it was nice they had a full size fridge
Business response:
Thank you for choosing to stay at Extended Stay America - Santa Rosa - South. We are happy that you liked our property, but we are sorry for any miscommunication regarding our in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and we will be sure our front desk communicates this more clearly going forward. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
Room was clean. Bed comfy. Carpet clean. Shower was great! Nice and quiet. Easy on and off of freeway.
Business response:
Thank you for staying at Extended Stay America - Santa Rosa – South. It’s our pleasure knowing you loved the cleanliness of your room along with the bed and our location made your visit enjoyable. We hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Santa Rosa - South and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,226 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.