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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Staff at front desk unfriendly. Bed stiff, but clean room and AC and door locked
Business response:
Thank you for choosing to stay with us. We are happy your overall experience was enjoyable, but we are sorry for the service issues you had and the inconvenience it caused. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Room 221. Bed was very comfortable! I slept very well. Air conditioning was either too hot or too cold, so I turned it off. Two of the lamps were unplugged. Cracked toilet tank cover, but toilet was fully functional. Ceiling smoke detector was open and possibly missing a battery. Most annoying was that the Wi-Fi was difficult to get going. It wanted me to reply to an email before it would connect. But, I couldn't get onto the Internet to retrieve email unless I was connected! Once it was going, I had to re-sign-in all the ti... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
OK for one night. Room was clean but needed maintenance lights not working patches of paint missing. I had been told it was a loud hotel but didn't eperience that until my last night when there was a party next door until 6 am. I was kept awake all night by loud music and shouting no night porter to call to get someone to stop the party. "Breakfast" is luke warm coffee and a package muffin. Would not stay here again.
Business response:
John, thank you for being our guest. We are sorry for the difficulties you had during your stay and that we were unable to resolve your noise issue to your satisfaction. We have shared your comments with the concerned teams as it will help us to handle such situations in a better manner. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Disappointed in overall location. Help tried hard. Room was only fair. It was clean. Short on linen for the entire stay.
Business response:
Thank you for choosing to stay with us and sharing how much you enjoyed it. Thanks also for letting us know how we could have served you better. We hope you'll allow us to accommodate you whenever you return to our area. Sincerely, Hotel Management
Business response:
Christina, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Got a non smoking room & the room definitely had been smoked in more than once. Floor dirty and next to nothing to offer as far as breakfast. Their coffee was decent that’s about it!
Business response:
Jennifer, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Counting on your kind generosity to accep... read more
Good value for money Was a last minute booking as we got double booked at another hotel. Staff friendly. Room tidy & clean.
Business response:
Thanks for taking the time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and that our friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,264 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.