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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
fine for a budget place to stay Overall, the stay was fine. I think the area was actually a little noisy since it was located close to the 101 freeway. Also, some of the other people staying at this hotel were kind of unsavory types so that was a bit concerning. The front desk wasn't particularly motivated or friendly. I also needed to request towels and dishes and there wasn't any shampoo or conditioner provided. All that said, however, the room was fine for the money and served its purpose which for me was a convenient pla... read more
Business response:
It was a pleasure having you as our guest at Extende Stay America - Santa Rosa - South. We are pleased to you know you found us to be a good value. However, we are sorry for your disappointment with our service and facilities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and fresh towels along with any toiletries are also available. We will be sure our front desk communicates this more clearly going forward. Thank you for your feedback, and we hope to welcome you back soon. Since... read more
Comfy hotel, my family and I felt right at home.. Friendly staff went out of their way to make us feel comfortable...
Business response:
We are delighted you chose to stay at Extended Stay America - Santa Rosa – South. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
Boyfriend's Surprise Stay The experience with Nicole was awesome. She was kind, sweet and had wonderful manners. It was because of her that our stay was great. We ask for an extra hour and she was kind to give it to us. I called right before check out and Nicole was good to say thanks for letting her know again. The only bad experience was after we had our bags back and just talked to Nicole about me coming and checking out. Then this lady come to the door and told us our check was hour ago and I explain we had asked for an... read more
Business response:
Thank you for sharing your experience with us. We are happy to know Nicole took excellent care of you and made you feel welcome. However, I am sorry for the service issue you experienced by one of our associates. We promise you that we will use your evaluation to step up our game. We hope that you and your boyfriend will give us another chance to show you our hospitality you deserve. Sincerely, General Manager
Hotel staff was prompt and very friendly. I should have known what I was in for when I saw the cops doing a lap through the parking lot. The trash in my kitchen hadn't been taken out and it stunk! There was what appeared to be a lady living out of her car in the parking lot and some super shady characters walking around. I later learned this isn't the greatest part of town and the ES America on the north side is nicer! Good to know for next time.
Business response:
We appreciate you sharing your review. We are sorry to know you did not like the location of our hotel. We take safety and security of our guests as our top priorities, so we appreciate you sharing your observations, and we will do what it takes to improve our guests’ perceptions. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites, and we will diligently improve our efforts towards the same. We value your business and hope you will consider us again. Sincerely, Genera... read more
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Sleeping Near The Fairgrounds We stay here often, nice people, quiet. Older hotel, clean rooms, updated recently. We enjoy it here. Close to Restaurants on Santa Rosa Ave.
Business response:
Thank you for making Extended Stay America - Santa Rosa - South your home away from home once again. We are glad to know you enjoyed your time with us and were impressed with our great hospitality and convenient location. We appreciate your loyalty and look forward to welcoming you back in the future. Sincerely, General Manager
Santa Rosa, CA. Corby Ave Extend Stay suggests that the customer plans to stay more than one night, Why then are there no dishes,cooking utensils, or silverware in the kitchen? Also two full size beds would at least occasionally expect more than one person. Only two bath towels, one hand towel and one wash cloth in bathroom. Just one kitchen towel in kitchen. Couldn't get hold of anyone at front desk in early morning hours couldn't even get answer on "after hours number" No extra blankets in room, cold damp night very uncomf... read more
Business response:
Donna, it's great to know you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Toiletries and kitchenware for your room are available and complimentary at the front desk, to ensure cleanliness, and our team gladly delivers these items upon request. We are also sorry for the service issues you had by some of our staff. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to welcome you back soon. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Santa Rosa - South. Sincerely, General Manager
Business response:
Jesus, thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,226 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.