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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best stay I've ever had. It started with no shampoo in the room, then I tripped over the phone cord that was coiled up on the floor, beside the bed (snagged my shoe and I hit the floor, missing the corner of the dresser by 6"). Then we realized there were no wash cloths in the room. Not the most stellar experience.
Business response:
Russ, thank you for your constructive review. Although you were overall satisfied with your stay, we are sorry for the inconvenience you faced while being here and have shared your concerns with the respective teams to take corrective actions. We hope to have one more chance so we can serve you better. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Room OK, but outside (stairs, parking lot) dirty - lots of cigarette butts, trash
Business response:
Richard, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Dog friendly. Good value! We got a good deal for this room! Paid only $5 more than the cheapest place available. and WOW, it was worth it!
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were able to bring your 4-legged family member and that you also found us to be of a great value in the area. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
Clean and organized. The hotel was well located for my needs. My room was ready, clean, everything worked. The hotel was very full yet I w was able to park close to my hotel room. The air-conditioning kept me cool and I spent a quiet restful night. This is NOT a resort hotel; I received the product expected.
Business response:
Thank you for sharing your positive feedback. We are glad to read you had a comfortable stay and that our convenient location and well-kept property met your expectations. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Had everything I needed. The room was fine. The property exterior wasn't the cleanest. The staff is super nice and helpful. Remember to ask for all the dishes you need (and coffee maker) when you book or when you check in, or you will be without anything to pour your coffee into in a the morning.
Business response:
Anna, thank you for sharing your experience with us. It's nice to know you had an overall pleasant stay, but we are sorry for not meeting all of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We value your feedback as it helps us to improve moving forward. We regret the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Just okay... Exce Location. Room was clean and comfortable. There were no Kitchen supples (plates, utensils or cups) as advertised. When I got back the second day the room had not been cleaned but I was too tired to care and I had not left it messy anyway. Their breakfast To Go is spartan to say the least but it was better than nothing at all. They did have delicious coffee. The elevator was pretty dirty. They really should clean up around the grounds of the buildings. Definitely won't be my first choice to stay again but no... read more
Business response:
Gregory, thank you for your visit. It’s nice to know you were overall satisfied with your stay, but we apologize for the issues you encountered during your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Our housekeeping service is done on a weekly basis to respect the privacy of our long-term guest, but we are ha... read more
Business response:
Thank you for choosing to stay with us and taking the time to give your rating. We strive daily to please our guests and your feedback tells us we are meeting those goals. We hope to see you again soon at Extended Stay America - Santa Rosa – South. Sincerely, General Manager
Work extended stay in California I couldn't get a normal bath towel for 3 days and had to use the face towels to dry off because they were always out of them. No room service for my entire trip. The Toilet wasn't clean when I arrived and had to wait for the following day for them to clean it. When they came to clean the toilet that's all they did And no other service was done. The neighborhood was bad police were at the hotel almost every night for people fighting and had a lot of people who lived there for months at a time.... read more
Business response:
Lawrence, thank you for your candid feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. We will take your feedback seriously and will be using it as a tool to improve our service and facilities moving forward. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,493 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.