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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was nasty, even found a bum in an elevator when I was leaving
Business response:
Dear Maria, We truly regret not meeting your expectations during your visit. Our team strives to ensure each guest has a pleasant stay and that they enjoy all the comforts we strive to provide; therefore, we apologize that this was not your experience. We appreciate you sharing these details and will share them with our team. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Worst stay ever
Business response:
Dear Jonathan,We sincerely apologize for your disappointing experience. We understand how frustrating it must have been to not have a stay that met your expectations. Your feedback is valuable, and we take it seriously as we continuously work to improve our services. We would appreciate the opportunity to learn more about your concerns so we can address them directly. We hope you will consider giving us another chance for a much better experience in the future.Sincerely,Hotel Management
The beds were very uncomfortable, sank in the middle. Room was dirty and tub tap constantly dripping. People above us had children who constantly were jumping, causing dust to fall from ceiling. Kitchen was not stocked with dishes, utensils etc. You had to order them. Outside back entrance had garbage cans overflowing and broken glass . Stairwell was filthy with joint and cigarette butts. The staff were wonderful and not their faults for poor management.
Business response:
Dear Diane, We sincerely apologize for the inconvenience you experienced during your stay. We regret that the sleeping arrangements, room condition, and amenities did not meet your expectations. We understand the frustration caused by maintenance issues and the state of shared areas. Your comments are invaluable and will be reviewed as we work to make necessary improvements. We appreciate your acknowledgment of our staff’s efforts and remain committed to enhancing the guest experience. Thank you for sharing your thoughts. We... read more
Third floor fights Well the people on third floor very loud at one in the morning
Business response:
Dear Jonathan, We sincerely apologize for the noise from other guests that disrupted your stay. We understand the importance of a quiet, relaxing environment and deeply regret that we failed to meet your expectations. Had we been notified of the issue at our front desk, we would have happily relocated you to more suitable accommodations. Thank you for your feedback. We will ensure that our team maintains a more considerate atmosphere, particularly during late hours. We hope to provide you with a peaceful and comfortable stay... read more
This hotel is terrible. Dirty, smelly, unsafe. The only reason I booked it was because its the only hotel with a stovetop to do cooking on Christmas! Towels are stained and paper thin. Cigarette smoke wafts through the bathroom vents. No fan in the bathroom. Room was very very humid and moist. Fridge made clinking noises at all hours. No microwave (asked about it and they said a replacement hadn't come in yet - pretty sure you could buy one at walmart for $40). Sink leaking all over the counter from the faucet. No dishes, po... read more
Business response:
Dear Brenda,Thank you for your candid feedback. We deeply regret that your stay did not meet your expectations and apologize for the numerous inconveniences you encountered. We understand the frustration caused by cleanliness issues, missing amenities, and environmental concerns, especially during a special occasion like Christmas. While our goal is to provide functional and comfortable stays, it’s clear we fell short in this instance. Your concerns about safety, maintenance, and service will be thoroughly reviewed with our ... read more
The tank was clogged wouldn't get fixed the bed had bed bugs there was no room service my partner was very unhappy it was too late because there was no refund we had to stay the three days and still pay for it
Business response:
Dear George, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.