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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was infested with some kind of bug in the bed my husband have his back with redness my body was aching, but service
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Eric the desk clerk was the ONLY thing that was good about this place,
Business response:
Dear JIM, Thank you for sharing your experience with us. We greatly appreciate your kind words about Eric, our dedicated team member. We regret that other aspects of your stay did not meet your expectations. Your feedback is invaluable as we continuously strive to enhance our guest experience. Rest assured, we will pass along your compliments to Eric and the rest of our team. We hope to welcome you back and provide you with an improved stay that reflects our commitment to exceptional service.Sincerely,Hotel Management
Not clean Bad breakfast
Business response:
Dear SHABNAM, Thank you for taking the time to share your feedback. It was disappointing to read about your cleanliness and breakfast concerns and that we did not meet your expectations. We are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
The staff were very unhelpful and the facility’s were bad
Business response:
Dear Ronald, We appreciate you sharing your experience with us. It's disheartening to hear that our staff did not meet your expectations, and we apologize for any inconvenience caused. Your feedback is crucial in helping us improve our service standards. Regarding the facilities, we strive to provide comfortable and well-maintained accommodations for all our guests, and we regret if this was not your experience. Please know that we take your comments seriously and will address these issues promptly. We hope you will consider... read more
Expensive and dirty rooms Horrible! Rooms were not very clean. Booked a “non smoking room” and it smelled so much like smoke. The microwave was very dirty (we weren’t going to use it) but what if we had to? We did check in dropped off our bag and left for the day. We came back like at midnight and our door was OPEN! We tried to make it but we ended up leaving the hotel and driving back home at 1:45am because we just didn’t feel comfortable. The guy that was in the “lobby” just said “ok” when we said we were leaving did not c... read more
Business response:
Dear Gabriela, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
It was horrible as room was overbooked. Was told no room
Business response:
Dear Charles, Thank you for taking the time to write a review. We sincerely apologize for not being able to accommodate you upon arrival. Ensuring all our guests have a comfortable stay is our priority, and we understand the frustration this situation may have caused. We will ensure we keep our commitment going forward. Your feedback is invaluable, and we appreciate your patience and understanding. We hope to make things right for you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.