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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled like we were sleeping in an ashtray. We didn't even stay our second night it was so terrible. Made me cough all night long, the shower did not make us feel any better.
Business response:
Courtney, thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better... read more
Nice service but got a room had bad smoke smell. We had two issues, first the room door did not close and we did not really discover that until the next day which they fixed. The second huge issue is that someone smoked in that room for a long time, like days, the room stunk the entire 2 days and they could not get the stink out. It was so bad our friend who is a smoker that smokes outside stepped into our room and was stunned on how bad it was.
Business response:
Robert, thank you for evaluating your stay at our hotel. We apologize for the maintenance issues you encountered during your time with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also apologize for not preparing your room before your arrival. We will let our housekeeping team know about it so that such matters do not happen again. Thank you again for your review, and we hope you will give us another opportunity. Sincer... read more
Not for travelers!!! Despite having hospitable, professional staff this hotel is in dire need of safety upgrades, along with a thorough cleaning and renovation! We had a terrible stay, and not just because of the smells in the halls and elevators, dirt-stained carpets, uncomfortable beds and scratchy sheets. There was a man wandering the halls on the 2nd floor between 2am and 4am, resulting in the only on-duty staff (a small, female houseperson) having to call the police. The man attempted to access our room, the room across... read more
Business response:
Christine, thank you for taking the time to share these concerns with us. We are very sorry for your disappointment with the condition of our property and the specific concern you have mentioned. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will definitely follow up on this matter. We also truly apologize for the unfortunate incident you encountered with an unruly guest who was also staying at our hotel, and we truly understand how tense you... read more
Pillows smelled like sweat. Homeless people hovered in front of the property. Breakfast advertised was just a breakfast bar and coffee in served in entrance. So dirty they even had a brush in front entrance to scrape off mud on boots. Appliances rusty in some kitchenette that didn't even contain a coffee pot not ice bucket, of course no ice. Disgraceful property should be close down, particularly because of COVID. Will never stay in this brand of hotel again.
Business response:
Hilda, thank you for evaluating your stay at our hotel. We apologize for the cleanliness issues you encountered during your time with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with the breakfast we offer. Thank you again for your review, and we hope you will give us another opportunity. Sincerely, Hotel Management
U wouldn't have my dog there
Business response:
Bryan, we appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Old property and not very clean!
Business response:
Juan, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.