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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
old hotel Not really clean and old equipments. No real breakfast. But good location
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations for a perfect stay. Your feedback regarding cleanliness and the breakfast offerings are discussed with the appropriate individuals in an effort to improve our future guest experiences. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Worst stay ever!! The room was filthy, especially the bathroom. The sink and counter looked to not have been cleaned in well over a week. The bath/shower was so dirty that between tiles it was brown when it should have been white. When we came in the first night there were no sheets, blankets or pillows for the sofabed, which was noted in the reservation. There were also only enough towels for 2 people for one night. I had to go to the front desk and then to the laundry area to get everything we meeded, then I had to carry ... read more
Business response:
Rodne, thank you for evaluating your stay. We apologize for the cleanliness issue you experienced in your room and that our hotel policy was not explained to you on arrival. We have asked our housekeeping staff to make sure this room receives a deep cleaning so that our future guests never experience the same. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items along with the towels and lin... read more
BEWARE! We ended up demanding our money back, was placed in 2 different rooms and were extremely dirty and did not stay more than 5 minutes. First room had hair all over the bathtub, toilet, floor and the bed was full of it. Floors not vacumed and had food all over the counters and the couch. Was given a different room and it was worse. Same price across the freeway for a 5 star!
Business response:
Christina, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
最悪の部屋 ２階の部屋だったがエレベーター無し。大きなスーツケースを運ぶのが大変でした。タオル類は使い込まれ過ぎて薄くなり、白が薄汚れた色になっている。ベッドのシーツはヨレヨレ。キッチンスペースの床はベタベタ。トイレの水漏れまでありました。前泊者の洗剤か？部屋に独特の臭いあり。全てにおいて清潔感無し。フロントにスタッフが居ないことが多い。この地域に泊まる必要があり、１泊のみで遅いチェックインだったため我慢したが、今まで泊まったホテルの中で最悪でした。
Business response:
Miki, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Not worth it! I was not impressed. For almost $200 a night, there is no room cleaning involved, You have to carry dirty towels to exchange for new ones. The parking is always full from T mobile employees. The air conditioner is extremely loud. The blinds don’t shut all the way, so light always was shining through. Not worth it!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I booked this hotel for my friends from oversea. When we checked in at the front desk, compares to the one in Bellevue Downtown, the front dest was not friendly, dressed quite sloppy, poke faced, remind me the old cheap 1/2 star motels in north seattle. After my friends checked into the room, I asked the guy if I can use the restroom next to the front desk, I got the answer that the restroom was for the employees. This guy again had forgot he was running a 2.5 star hotel, not a slum gas station or 1/2 star motel. Actually I ... read more
Business response:
Thank you so much for your comments on your stay with us. We are always disappointed to learn a guest has left our hotel with a less than satisfactory experience, and it seems that happened in your case. We will review our practices to see where we failed and make corrections to avoid these mistakes in the future. Please accept our sincerest apologies for failing to give you our best team effort. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage. Sincere... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
no breakfast just coffee in the lobby, a joke. no room service .did not see any staff for three day only rude reception. never again
Business response:
Manfred, thank you for staying at our hotel. We are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management
great location. The room was run down and need of a serious remodel. Especially the bathroom. It was not stocked with dishes,silver ware or even glasses. Needed more pillows and towels. Bed was comfortable. The breakfast was granola bars, muffins,and oatmeal. Disappointing breakfast. They only had coffee and Hot water. Didn't have any tea. Had to buy our own cups,and tea. our iron was broken and replaced with a new one. Free parking was nice and great location. Probably would stay there again or recommend it. Use to a luxury... read more
Business response:
Dale, thanks for sharing your experience. We are sorry for the issues you experienced and regret the inconvenience caused. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We value your observation and have taken a note of it. It was a pleasure hosting you, and we hope to welcome you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.