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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
lukewarm coffee in the lobby even at 630 am. curtains in unit did not cover the window and were in poor shape. open garbage cans at the bottom of stairways. no ice cube trays or ice machines. overall barley average stay.
Business response:
Dear Patrick, thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We sincerely apologize that this was not your experience. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you!Sincerely,Hotel Management
Staff were all very friendly. Room was basic but all that we needed
Clean hotel and great, helpful staff.
Business response:
Dear Mark, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely,Hotel Management
Good value
Сlose to places
Business response:
Dear Zukhra, thank you for choosing Extended Stay America. We are delighted to read that you enjoyed your stay at our hotel and liked our property’s location. Hope to hear from you soon!Sincerely,Hotel Management
Fridge was broken, big pool of water in freezer and yes it was plugged in. Toilet was like a rocking chair other than that very clean place and friendly staff
Business response:
Dear iliya, thank you for choosing our hotel for your recent accommodation and reviewing us. We're glad you enjoyed most of your stay, and we appreciate you highlighting our clean suite and friendly staff in your review. However, we want to apologize for the maintenance issue with the fridge and the toilet, and we assure you we will take appropriate action to fix this immediately. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
Checked in late after midnight. Used the phone available to call staff and had to wait outside for them to come down. Room was okay but not updated, peeling paint and still had leftover food in the fridge. Didn't call the front desk because it was so late.
Business response:
Dear Kathleen, thank you for being our guest. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused on arrival and also for not meeting your expectations with the condition of the room you described. Your feedback about the need to update is shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Although your experience is not typical, we have room to improve, and you ... read more
Concrete sidewalks are not clean....need to be pressure washed more often. room was very clean.
never again one set of towels for a three day stay for two people. no hand soap and after the first night our cards to enter the room were no longer working!
Business response:
Dear Emilio, thank you for choosing our hotel. We are glad you had a pleasant stay. However, your feedback reminds us that we have room for improvement and are trying hard for it. Our front desk is instructed to keep up adequate stocks of towels ready for the guest and hand them over when needed. We are sorry if it was not communicated to you that all the toiletries are complimentary and available every time at the front desk to ensure cleanliness. Our maintenance team is checking the key and locks of the entire hotel. We ap... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,358 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.